Member Experience Concierge – Recreation & Wellness

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 48,000 - 72,000; Full time

Job summary

Saadiyat Rotana Resort & Villas in Abu Dhabi seeks a dynamic Recreation Receptionist to ensure smooth health club reception operations and guest satisfaction.

You will handle reservations, greet guests, issue keys, promote activities, process charges, support safety rules and maintain a tidy reception area. Ideal candidates have hospitality training, strong English and a passion for guest service.

Qualifications

• Diploma or degree in hospitality is preferred.
• Excellent written and verbal English communication skills.
• Strong interpersonal abilities are essential.

Responsibilities

• Oversee reservations, payments and tracking for pool, beach and recreation facilities.
• Create a warm welcome and friendly atmosphere for guests.
• Issue and retrieve locker keys and towels as needed.
• Promote classes, activities and services offered within the club.
• Post charges and carry out correct accounting procedures.
• Assist the Fitness Instructor with safety rules and regulations.
• Keep lockers and reception area tidy and well stocked.
• Encourage sales with knowledge of products and prices.

Skills

Guest service

Communication

Teamwork

Complaint handling

Education

Hospitality diploma/degree

Tools

Computer skills

Job description

Saadiyat Rotana Resort & Villas in Abu Dhabi seeks a dynamic Recreation Receptionist to ensure smooth health club reception operations and guest satisfaction.

You will handle reservations, greet guests, issue keys, promote activities, process charges, support safety rules and maintain a tidy reception area. Ideal candidates have hospitality training, strong English and a passion for guest service.