Recreation Receptionist - Emirati Talent

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 48,000 - 72,000; Full time

Job summary

Saadiyat Rotana Resort & Villas in Abu Dhabi seeks a dynamic Recreation Receptionist to ensure smooth health club reception operations and guest satisfaction.

You will handle reservations, greet guests, issue keys, promote activities, process charges, support safety rules and maintain a tidy reception area. Ideal candidates have hospitality training, strong English and a passion for guest service.

Qualifications

• Diploma or degree in hospitality is preferred.
• Excellent written and verbal English communication skills.
• Strong interpersonal abilities are essential.

Responsibilities

• Oversee reservations, payments and tracking for pool, beach and recreation facilities.
• Create a warm welcome and friendly atmosphere for guests.
• Issue and retrieve locker keys and towels as needed.
• Promote classes, activities and services offered within the club.
• Post charges and carry out correct accounting procedures.
• Assist the Fitness Instructor with safety rules and regulations.
• Keep lockers and reception area tidy and well stocked.
• Encourage sales with knowledge of products and prices.

Skills

Guest service

Communication

Teamwork

Complaint handling

Education

Hospitality diploma/degree

Tools

Computer skills

Job description

Job Description

We are currently looking for dynamic, and self motivated female Recreation professionals who want to move their careers forward.

Job Description

As a Recreation Receptionist you are responsible to ensure that all health club reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as-

• Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required
• Create a warm welcome and a friendly atmosphere
• Issue and retrieve locker keys and towels before and after use
• Promote all classes, activities and services that are offered within the club
• Post charges in micros that may incurred by guests and members and carry out correct accounting procedures
• Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations
• Periodically check on the cleanliness and order of the locker facilities
• Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available
• Encourage sales through full product and price knowledge of offered and available facilities

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus