FitnGlam | Member Service Team, Abu Dhabi

Arada; Abu Dhabi; On-site; AED 30,000 - 52,000; Full time

Job summary

FitnGlam Studio in Abu Dhabi is seeking a friendly Member Service professional to greet guests, manage bookings and deliver a premium experience. You will maintain a pristine reception area, ensure health and safety standards, and support a welcoming gym floor.

The role reports to the GX Manager and requires a customer-focused mindset and teamwork. Join a women-led community by Arada that values growth, inclusivity and exceptional member experiences.

Qualifications

• Client-centric mindset focused on delivering outstanding experiences.
• Attention to club cleanliness, presentation and ambience.
• Adaptability in a fast-paced, changing environment.
• Positive, respectful attitude with colleagues and management.
• Experience in Customer Service or Hospitality.

Responsibilities

• Client Welcome & Service Experience: Greet every client, guest, and visitor with a warm, professional, brand-aligned welcome that reflects FitnGlam from arrival to departure.
• Club Presentation: Maintain an immaculate, organized, and welcoming reception, lounge, and club floor at all times, in line with FitnGlam brand standards.
• Health, Safety & Hygiene: Ensure compliance with health, safety, and hygiene standards in the front-of-house.
• Opening & Closing: Open and/or close the studio in line with operational checklists and security procedures.

Skills

Client centric

Attention to detail

Adaptability

Team collaboration

Customer service

Job description

About us

FitnGlam is more than a fitness club. We're a community created by women, for women — a space designed to inspire, empower and help every member become the strongest, most confident version of herself.

Bringing together world-class fitness facilities, expert coaches, boutique classes and premium wellness experiences, we create an environment where women can focus on their health, wellbeing and personal goals.

Behind every FitnGlam experience is a passionate team committed to making our members feel welcomed, supported and inspired. As we continue to grow across the UAE, we're looking for talented people who share our energy, ambition and passion for creating exceptional experiences.

Join FitnGlam and be part of a community that's changing the way women experience fitness and wellbeing.

Role Purpose:

The Member Service is the first point of contact for every client, prospect, and visitor at FITNGLAM Studio, reporting directly to the GX Manager, the MST turns walk-ins, enquiries, and client touchpoints into trial bookings, while delivering the warm, premium experience that builds long-term client loyalty. the MST ensures every interaction supports client experience and satisfaction.

Key Responsibilities:

Client Welcome & Service Experience: Greet every client, guest, and visitor with a warm, professional, brand-aligned welcome that reflects Fitnglam from arrival to departure.

Club Presentation: Maintain an immaculate, organized, and welcoming reception, lounge, and club floor at all times, in line with Fitnglam brand and ambience standards.

Health, Safety & Hygiene: Ensure compliance with health, safety, and hygiene standards in the front-of-house.

Opening & Closing: Open and/or close the studio in line with operational checklists and security procedures.

What you'll bring:

Skill, Knowledge & Experience

Client-Centric Mindset: A genuine passion for delivering outstanding customer experiences, with the ability to anticipate client needs and consistently go above and beyond to exceed expectations.

Attention to Detail: A keen eye for club cleanliness, presentation, and ambience, ensuring the space consistently meets fitnglam brand requirements.

Adaptability: Able to manage a fast-paced, ever-changing club environment with composure, flexibility, and professionalism — including peak periods and client escalations.

Behaviour & Team Relations: Maintains a positive, respectful, and supportive attitude with colleagues and management, contributing to a collaborative team culture and reflecting club values both with clients and behind the scenes.

Experience in Customer Service or Hospitality.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

Why join Arada?

At Arada, you'll have the opportunity to contribute to projects that transform communities while working alongside talented professionals in a culture that values innovation, collaboration and continuous growth. We are committed to creating an inclusive workplace where everyone has the opportunity to thrive and make a meaningful impact.

Equal Opportunity Statement

Arada is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals and make employment decisions based on merit, experience and business needs.