Medical Support Assistant (Medical Receptionist)

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Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Health & Wellness allowance

Descripción de la vacante

CVP (Customer Value Partners) is hiring a Medical Support Assistant to support Community Care scheduling and patient data management for Veterans Health Administration initiatives.

The role requires understanding of medical terminology, strong administrative skills, and experience with VA scheduling systems. It is a remote opportunity based in the United States, with responsibilities spanning appointment coordination and patient record maintenance.

Formación

• High School Diploma or GED required.
• Minimum one year of experience in a complex clinical or healthcare administrative role.
• Experience with VA scheduling systems and EHR tools preferred.

Responsabilidades

• Perform receptionist and administrative duties including scheduling and customer service.
• Coordinate Community Care consults from intake to completion.
• Schedule appointments accurately using VA scheduling systems.
• Review active/pending consults and waiting lists for accuracy.
• Support clinic access plans by adjusting appointments and coordinating alternatives.
• Protect patient privacy and handle sensitive information per HIPAA.

Conocimientos

Medical terminology

Healthcare coordination

Remote work

Educación

High School Diploma or GED

Herramientas

VA scheduling systems

CPRS

EHRM

Descripción del empleo

Job Title: Medical Support Assistant (Medical Receptionist)

Company: CVP (Customer Value Partners)

Location: United States | Remote (Must be based in Bibb, Blount, Jefferson, Shelby, St Clair, or Walker counties, Alabama)

Employment Type: Full Time

Salary: $17.68/hour + $5.09/hour Health & Wellness allowance

Candidate Prerequisites: 1+ Year Clinical/Healthcare Admin Experience | VA Scheduling Systems, CPRS & EHRM Preferred | US Citizenship Required | Medical Terminology Knowledge

Role Overview

CVP (Customer Value Partners) is seeking Medical Support Assistants to support Community Care scheduling operations for the Veterans Health Administration (VHA) VISN 20. This remote opportunity focuses on coordinating healthcare services between Veterans, VA facilities, and community providers to ensure timely and effective patient care.

You’ll perform medical reception and administrative duties, manage appointment scheduling, process healthcare referrals, maintain accurate patient records, and provide professional support to Veterans and healthcare teams. If you have experience in healthcare administration, medical terminology, and VA scheduling systems, you’re encouraged to apply.

Key Responsibilities

• Perform receptionist and administrative duties, including appointment scheduling, customer service, document handling, and clinic support activities.
• Coordinate Community Care consults from intake through completion, including communication with Veterans and healthcare providers.
• Schedule appointments accurately using VA scheduling systems and ensure timely completion according to required standards.
• Review active and pending consults, waiting lists, and communication records to maintain accuracy.
• Support clinic access plans by adjusting appointments and coordinating alternative arrangements when required.
• Verify patient identity using approved procedures and maintain accurate demographic information.
• Collect, update, and process insurance information to support healthcare revenue operations.
• Maintain accurate documentation in CPRS and Electronic Health Record Modernization (EHRM) systems.
• Handle phone calls, messages, patient concerns, and requests while following privacy procedures.
• Protect confidential patient information in accordance with HIPAA, Privacy Act, and federal regulations.

Requirements & Qualifications

Education & Experience: High School Diploma or GED; minimum one year of experience in a complex clinical or healthcare administrative environment.

Technical Proficiency: Advanced knowledge of medical terminology and healthcare coordination processes; experience with VA scheduling systems, CPRS, EHRM, and Electronic Waiting List strongly preferred; basic computer skills with ability to work independently in a remote environment.

Core Competencies: Strong customer service skills and professional communication abilities; ability to maintain professionalism when assisting Veterans with complex healthcare needs; US Citizenship required for government-sponsored background investigation; English language proficiency.

Shift Options

Monday – Friday (excluding federal holidays)

11:00 AM – 7:30 PM CST (Alaska Clinic Support)

10:00 AM – 6:30 PM CST (West Coast Clinic Support)

Benefits

• Medical insurance
• Health & Wellness allowance of $5.09/hour (prorated based on benefits enrollment)