Front Desk Virtual Assistant

applydubaijob.com; Dubai; Remote; AED 147,000 - 202,000; Full time

Job summary

Rockstar is seeking a dependable Front Desk Virtual Assistant to support healthcare practices across the United States in a fully remote role. You will manage patient communications, appointment coordination, and daily operations while upholding high service standards.

The position requires at least 2+ years of medical administrative/front desk experience, familiarity with EMR systems, and proficiency in insurance verification and prior authorizations.

Qualifications

• Minimum 2+ years in medical administrative/front desk roles.
• Experience supporting US-based healthcare providers is preferred.
• Strong written and verbal English communication required.

Responsibilities

• Handle patient calls, emails, and inquiries professionally.
• Coordinate appointments, including telehealth and reminders.
• Enter and maintain accurate patient information in EMR systems.
• Verify insurance eligibility and assist with prior authorizations.
• Ensure HIPAA compliance in all communications and data handling.

Skills

Medical Admin Experience

EMR Data Entry

English Communication

HIPAA Compliance

Tools

EMR Platforms

Insurance Verification Tools

Job description

Job Title: Front Desk Virtual Assistant

Employer: Rockstar

Job Location: Remote, United States

Employment Type: Full Time

Salary: $40,000 – $55,000 per year (as estimated in source posting)

Candidate Prerequisites: 2+ Years Medical Admin/Front Desk Experience | EMR Data Entry & Documentation | Insurance Verification & Prior Authorization | HIPAA-Compliant Remote Work

Position Summary

Rockstar is seeking a dependable Front Desk Virtual Assistant to support healthcare practices across the United States. This remote position is ideal if you have healthcare administrative experience and can manage patient communications, appointment coordination, and daily operational tasks while maintaining a high standard of service.

You’ll play an important role in supporting patient onboarding, scheduling workflows, insurance-related processes, and electronic medical record management. The role requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced healthcare environment.

Core Accountabilities

• Handle patient calls, emails, and inquiries with professionalism and care.
• Schedule, confirm, reschedule, and manage patient appointments.
• Coordinate telehealth appointments and assist patients with virtual visit access.
• Send appointment reminders and follow up on missed visits or open appointment slots.
• Manage patient referrals and support new patient intake processes.
• Collect, verify, and accurately enter patient information into EMR systems.
• Create and maintain patient charts, records, documents, and demographic information.
• Coordinate with clinical and administrative teams for smooth patient onboarding.
• Verify insurance eligibility and maintain insurance documentation.
• Support prior authorization processes and communicate with insurance providers.
• Assist patients with insurance-related questions, benefits, and coverage details.
• Maintain accurate electronic patient records and support daily workflow management.
• Prepare documents, manage emails, process faxes, and generate basic reports.
• Support billing teams with documentation requests and claim follow-ups.
• Maintain HIPAA compliance and protect patient privacy during all communications.

Skills & Experience Required

Education & Experience: Not specified in source posting; minimum 2+ years of experience in medical administrative, healthcare virtual assistant, or front desk support roles; experience supporting U.S.-based healthcare providers preferred.

Technical Proficiency: Strong understanding of patient scheduling, appointment coordination, EMR platforms, and medical documentation; experience with insurance verification, prior authorization workflows, and payer communication; knowledge of medical billing workflows, CPT coding, and patient communication platforms is a plus.

Core Competencies: High attention to detail with accurate EMR data entry; excellent written and verbal English communication skills; ability to manage multiple priorities and meet deadlines in a fast-paced environment; reliable home office setup with fast, stable internet suitable for HIPAA-compliant remote work.