Medical Records Administrator

Mediclinic International; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Mediclinic Parkview Hospital in Dubai, United Arab Emirates, seeks an experienced Medical Records Clerk to provide administrative and operational support for the Medical Records Department. You will manage release of information, scanning, and document control while ensuring regulatory compliance and data confidentiality.

The role requires a Bachelor's degree and at least 2 years in a Dubai/UAE MRD, with proficiency in EMR systems and strong communication skills in English.

Qualifications

• Bachelor's degree required.
• Minimum 2 years in a Medical Records Department (MRD) in Dubai/UAE healthcare sector.
• Experience with EMR/EHR systems.
• Experience in scanning, record management, and release of information processes.
• Proficient in English communication; strong time management and organizational skills.

Responsibilities

• Release of Information: process requests from patients, insurers, and authorized parties; verify approvals; ensure confidential release of records; maintain disclosures log.
• Scanning and Document Management: prepare, sort, and scan documents into the EMR; verify image quality and indexing; maintain filing systems; support retrieval and archiving.
• Statistics and Reporting: prepare MRD reports daily to annually; analyze data and KPIs; submit reports to management and regulatory bodies; ensure data accuracy.
• Medical Records Operations: review records for completeness; support MRD committee meetings; assist in audits; follow up with clinicians on pending reports and discharge summaries; support quality improvement activities.

Skills

Verbal English

Written English

EMR/EHR systems

Document scanning

Record management

Release of information

Microsoft Office

Medical terminology

Time management

Attention to detail

Customer service

Confidentiality

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Job description

Closing date: 28/10/2026
Number of positions: 1
Recruiter name:Fatma Alharthi
Reference number: 74445
Workplace Type:

Mediclinic Parkview Hospital| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

Provide administrative and operational support to the Medical Records Department by ensuring the accurate management, security, retrieval, scanning, and release of patient medical records while maintaining compliance with regulatory, confidentiality, and organizational requirements.

KEY RESPONSIBILITY AREAS 1. Release of Information (ROI)

• Process requests for medical records from patients, insurance companies, and authorized stakeholders.
• Verify approvals and patient authorizations prior to release.
• Ensure timely and confidential release of medical information.
• Maintain records of all disclosures and medico-legal requests.

2. Scanning and Document Management

• Prepare, sort, and scan patient documents into the Electronic Medical Record (EMR) system.
• Verify image quality, indexing accuracy, and document completeness.
• Maintain physical and electronic filing systems.
• Support record retrieval, archiving, and document tracking activities.

3. Statistics and Reporting

• Prepare daily, weekly, monthly, and annual MRD statistical reports.
• Maintain and analyze departmental data and key performance indicators.
• Submit reports required by management and regulatory authorities.
• Ensure accuracy and completeness of statistical information.

4. Medical Records Operations

• Review records for completeness and missing documentation.
• Assist in the coordination and administration of Medical Records Committee meetings.
• Assist the Medical Records Officer (MRO) in conducting medical record audits.
• Follow up with clinicians regarding pending reports and discharge summaries.
• Support quality improvement activities.

REQUIRED EDUCATION

Bachelor's Degree

REQUIRED EXPERIENCE

• Minimum2 years of experience in a Medical Records Department (MRD) within the Dubai/UAE healthcare sector.
• Experience with Electronic Medical Records (EMR/EHR) systems.
• Experience in document scanning, record management, and release of information processes.

REQUIRED JOB SKILLS AND KNOWLEDGE

• Verbal and written communication skills in English
• Computer Literacy (Mircosoft)
• Proficiency in an electronic medical record system
• Medical Records
• Basic medical terminology
• Excellent time management skills and ability to multi-task and prioritize work
• Accuracy and attention to detail
• Excellent customer service focus
• Confidentiality and dealing with sensitive information