Medical Records Assistant

AimGulf; Abu Dhabi; On-site; AED 72,000 - 108,000; Full time

Job summary

NMC is a leading private healthcare provider in the United Arab Emirates. We invite applications for a Medical Records Clerk based in Abu Dhabi. You will file, retrieve and maintain patient records, process requests, and ensure accurate tracing and filing in the HMS system.

This on-site role requires strong English, good computer skills, and familiarity with infection control policies. Evening, weekend and holiday shifts are part of the schedule; Arabic language skills are desirable.

Qualifications

• Undergraduate/Equivalent education required.

Responsibilities

• Filing, retrieving and maintaining medical records.
• Receive records from filing rack and process requests.
• Maintain department filing area neatly.
• Attend calls and respond promptly.
• Compliance with infection control and OSH policies.
• Work evenings, weekends and holidays as scheduled.

Skills

Computer literacy

English (excellent)

Arabic (desirable)

Education

Undergraduate/Equivalent

Job description

Job Location: Abu Dhabi, United Arab Emirates

Work Mode: On-site

Date Posted: 23 October 2026

Job Reference/ID: 12818

Job Description / Role:

Filing, retrieving and maintaining of medical records of all patients.

Key Responsibilities

• Receive the records from filing rack according to the request.
• Retrieval of all records for the purpose of continuing patient care, including appointment & walk in patient records and for the insurance /administrative purpose.
• Writing the tracer cards and saving the request in HMS must be done before retrieving the records from the shelves.
• Tracing of wrongly filed records in all possibilities.
• Details of missing records shall be entered in the Missing File Register.
• Filing of all returned records from the departments. Filing shall be done after entering the return entry in the HMS.
• Attend incoming calls with proper attitude and response immediately.
• Maintain periodical checking of pending .un returned medical records and reporting to the supervisor.
• Maintain the department and filing area neatly and be reported to the infection control facilitator.
• Responsible for shifting/arrangement of files in the rack.
• Works evenings, week-ends and holidays according to the schedule compiled by the head of department.
• Strictly adheres to organization’s regulations and policies especially those related to infection control, patient safety, EHSMS, HAAD, JCI and ISO.
• Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
• Participates and contributes in scheduled in-service training programs, In house activities, conferences or other programs as requested.
• Exercises effective interpersonal skills in dealings with department staff, associates and Management.
• Maintains confidentiality as per the agreement signed.
• Demonstrates the ability to listen to others in promoting effective communication.
• Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.
• Carries out other duties when requested by the Head of department.
• Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements
• Work accordance with the documented OSH procedures and instructions, specific responsibilities
• Be familiar with emergency and evacuation procedures
• Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports
• Comply with Waste management procedures and policies
• Attend applicable OSH/Infection control training programs, mock drills and awareness programs
• Use of appropriate personal protective equipment and safety systems

Experience Required: With or without experience.

Education Qualifications: Undergraduate/Equivalent

Skills Required

• Computer Literacy.
• Excellent command of oral and written English.
• Knowledge in Arabic is desirable but not essential.

Languages: English (Excellent command of oral and written), Arabic (Desirable)

Employment / Job Type: Full Time

About the Company:

One of the largest private healthcare providers in the United Arab Emirates, operating hospitals, day surgery centres, clinics, fertility centres, and pharmacies. Founded in Abu Dhabi in the 1970s, NMC handles several million patient visits a year across specialties including surgery, obstetrics, paediatrics, orthopaedics, cardiology, oncology, and diagnostics.

Company Industry: Healthcare Jobs

Department / Functional Area: Medical Records

Closing Date: 29 November 2026