Medical Performance & Insights Lead — Omnichannel ROI

L'Oréal

Dubai

On-site

AED 500,000 - 720,000

Full time

4 days ago

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Job summary

L’Oréal Dermatological Beauty in Dubai seeks a Medical Performance Manager to connect medical strategy with measurable outcomes across omnichannel engagements. You will report to the Head of Medical and steer dashboards, CRM platforms, and data hygiene to support evidence-based detailing for healthcare professionals.

responsibilities include tracking ROI, standardising performance metrics, and driving adoption of platforms like Veeva CRM and HCP 360 while ensuring privacy compliance and data

Qualifications

Ability to analyse omnichannel engagement data and model resource allocation for leadership.
Practical experience steering adoption and workflows within medical CRM ecosystems like Veeva CRM and HCP 360.
Grounded understanding of data hygiene, privacy standards, and governance.
Clear communication to collaborate with Medical Affairs, Digital, IT, and CMO teams.
Comfort navigating clinical evidence and turning research into detailing assets.

Responsibilities

Omnichannel Tracking & ROI: track and optimise medical performance across channels, guiding investments.
KPI Governance & Reporting: design dashboards and ensure alignment with global standards.
Systems Stewardship & Data Ownership: own medical platforms, drive adoption, ensure data hygiene.
Clinical Evidence Digitisation: integrate clinical studies onto AI platform to substantiate claims.

Skills

Data analytics

ROI measurement

Medical CRM

Data governance

Cross-functional alignment

Job description

responsibilities include tracking ROI, standardising performance metrics, and driving adoption of platforms like Veeva CRM and HCP 360 while ensuring privacy compliance and data

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