MEA Regional Service Operations Leader

TASC Outsourcing; United Arab Emirates; Vor Ort; AED 180.000 - 300.000; Vollzeit

Zusammenfassung

TASC Outsourcing is seeking a seasoned Head of Service – Middle East to lead service operations across the region from the UAE. You will oversee planning, scheduling, and delivery to ensure high performance and customer satisfaction.

In this role, you will drive profitability, manage budgets and KPIs, develop the service team, and maintain strong relationships with major customers while aligning with the Managing Director’s strategy.

Qualifikationen

• Proven experience in Service Management / Service Operations leadership.
• Strong people-management and team-development capability.
• Experience managing budgets, revenue, margins, KPIs, and performance targets.
• Strong customer-service and commercial orientation.
• Degree in Engineering, Science, or related discipline.

Aufgaben

• Lead and manage service operations across the Middle East.
• Drive service performance, efficiency, profitability, and customer satisfaction.
• Manage service planning, scheduling, and delivery.
• Lead and develop the service team.
• Manage key customer accounts and escalated service issues.

Kenntnisse

Service Management

People Management

Stakeholder Management

Commercial Orientation

Budget Management

P&L Management

KPI Management

Leadership

Team Development

Customer Service

Strategy

Problem Solving

Communication

Vendor/Account Management

Ausbildung

Degree in Engineering, Science, or related discipline

Jobbeschreibung

TASC Outsourcing is seeking a seasoned Head of Service – Middle East to lead service operations across the region from the UAE. You will oversee planning, scheduling, and delivery to ensure high performance and customer satisfaction.

In this role, you will drive profitability, manage budgets and KPIs, develop the service team, and maintain strong relationships with major customers while aligning with the Managing Director’s strategy.