Marketplace Operations Specialist

AW Connect; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

AW Connect is expanding its digital commerce team in Dubai to support growth across its own online store and leading European marketplaces. The role focuses on daily operations of marketplace channels, including product feeds, catalogue quality, stock and price synchronisation, orders, returns and seller performance.

You will work hands‑on with large product catalogues, using AI tools to automate processes and improve efficiency. Fluency in English is required; French is strongly preferred.

Qualifications

• At least two years of hands‑on experience operating European marketplaces (e.g., Amazon, Zalando, Veepee, ASOS, Cdiscount, Galeries Lafayette or Otto).
• Strong Excel or Google Sheets skills.
• Experience working accurately with large product catalogues.
• Fluent written and spoken English; French is strongly preferred.
• Practical experience using AI tools or automation in operational workflows.
• Strong organisation, attention to detail and problem‑solving skills.

Responsibilities

• Manage product feeds in ShoppingFeed, including mapping, rules, categories and attributes.
• Resolve listing errors and rejected products, maintaining catalogue quality across platforms.
• Monitor stock and price synchronisation between Shopify and marketplace channels.
• Follow up on orders, cancellations, returns and customer claims with platforms and logistics teams.
• Monitor account health, late shipments, cancellation rates and seller ratings.
• Implement promotions and price changes in line with the commercial plan.
• Prepare weekly operational reports and elevate issues to the Marketplace Manager.
• Support onboarding onto additional European marketplaces.
• Use AI and automation to enrich product data, investigate feed errors and reduce repetitive work.

Skills

Marketplace operations

Excel/Sheets

Large product catalogues

English (fluent)

French preferred

AI tools/automation

Organization & problem solving

Tools

ShoppingFeed

Lengow

ChannelEngine

Channable

Shopify

Job description

AW Connect is recruiting on behalf of an established sportswear and lifestyle brand with an international customer base. The business is expanding its digital commerce team in Dubai to support growth across its own online store and leading European marketplaces.

The Opportunity

You will manage the daily operations that keep the brand’s marketplace channels running accurately and reliably. Your focus will be product feeds, catalogue quality, stock and price synchronisation, orders, returns and seller performance.

This is a hands-on role suited to someone who enjoys solving operational problems and working with large product catalogues.

Key Responsibilities

• Manage product feeds in ShoppingFeed, including mapping, rules, categories and attributes.

• Resolve listing errors and rejected products, maintaining catalogue quality across platforms.

• Monitor stock and price synchronisation between Shopify and marketplace channels.

• Follow up on orders, cancellations, returns and customer claims with platforms and logistics teams.

• Monitor account health, late shipments, cancellation rates and seller ratings.

• Implement promotions and price changes in line with the commercial plan.

• Prepare weekly operational reports and elevate issues to the Marketplace Manager.

• Support onboarding onto additional European marketplaces.

• Use AI and automation to enrich product data, investigate feed errors and reduce repetitive work.

What We’re Looking For

• At least two years of hands‑on experience operating European marketplaces, such as Amazon, Zalando, Veepee, ASOS, Cdiscount, Galeries Lafayette or Otto.

• Strong Excel or Google Sheets skills.

• Experience working accurately with large product catalogues.

• Fluent written and spoken English; French is strongly preferred.

• Practical experience using AI tools or automation in operational workflows.

• Strong organisation, attention to detail and problem‑solving skills.

Advantageous Experience

• ShoppingFeed or another feed‑management platform, such as Lengow, ChannelEngine or Channable.

• Shopify.

• Fashion or sportswear catalogues with size and colour variants.