Marketplace lead

FNP Arabia; United Arab Emirates; On-site; AED 260,000 - 540,000; Full time

Job summary

Ferns N Petals in the UAE seeks a Marketplace Lead to own revenue, margins and P&L across key platforms, driving profitable growth through pricing, assortment and promotions. You will build senior relationships with marketplace partners and lead commercial negotiations to deliver sustainable growth.

The role requires 5–8+ years in marketplace/e-commerce with 4+ years in UAE/GCC markets, strong analytics, and excellent English communication; Arabic is a plus.

Qualifications

• 5-8+ years of relevant experience in marketplace, e-commerce or related commercial role.
• Mandatory minimum of 4 years of hands-on marketplace experience in the UAE or wider GCC market.
• Demonstrated ownership of marketplace revenue, margins and P&L, with evidence of profitable growth.
• Strong knowledge of UAE/GCC e-commerce, marketplace aggregators and quick-commerce models.
• Proven experience managing senior marketplace or aggregator relationships and leading commercial negotiations.
• Hands-on experience in assortment planning, pricing, promotions, platform visibility and campaign execution.
• Strong analytical capability, including forecasting, performance reporting and commercial decision-making using data.
• Bachelor's degree in Business, Marketing, E-commerce or related discipline; postgraduate qualification is an advantage.
• Strong written and verbal communication skills in English; knowledge of Arabic is an advantage.

Responsibilities

• Own the marketplace strategy, revenue, margins and P&L across assigned platforms.
• Drive profitable growth through effective assortment, pricing, promotions and platform visibility.
• Build and manage senior relationships with marketplace, aggregator and quick-commerce partners.
• Lead commercial negotiations covering commissions, margins, marketing support and service terms.
• Ensure catalogue accuracy, product availability, campaign readiness and marketplace compliance.
• Monitor sales, conversion, fulfilment, returns, ratings and overall account performance.
• Use marketplace data and competitor insights to identify opportunities and improve performance.
• Coordinate with category, marketing, operations, supply chain, technology and finance teams to deliver business plans.

Skills

Marketplace revenue leadership

P&L ownership

Data-driven decision making

Forecasting analytics

Relationship management

Education

Bachelor's degree in Business

Postgraduate qualification

Tools

E-commerce analytics tools

CRM systems

Job description

Ferns N Petals is the largest floral and gifting brand in India and abroad. For over 30 years, Ferns N Petals is helping its customers to celebrate their special moments by delivering fresh flowers and fabulous gifts to their loved ones. Ferns N Petals was established in 1994 and flower bouquet delivery was the first and only thing that the company was into. From just 1 flower shop in Delhi during 1994, Ferns N Petals is now the largest florist chain with more than 400 stores (and still counting) across all the major cities and towns of India. Along with the widest distribution network, our strong physical & online presence makes us the best choice to send flowers & gifts for deliveries across India and around the globe.

International Presence: After having established ourselves as market leaders in India, Ferns N Petals has expanded its International Footprints into the South East Asian and Middle East space. In addition to a physical presence, with five stores in UAE, two in Qatar, one in Saudi Arabia and one in Singapore, we also have built a strong online presence with separate websites for each territory.

At present FNP has the following e-commerce properties

www.fnp.com (India), www.fnp.ae (UAE), www.fnp.sg (Singapore), www.fnp.qa (Qatar), www.fnp.com.sa (Saudi Arabia), www.fnp.my (Malaysia). Today, Ferns N Petals Group encompasses of FNP E-commerce- India, UAE, Saudi Arabia, Qatar and Singapore, FNP Retail & Franchising, FNP Weddings & Events, Floral Touch- India & UAE, FNP Gardens, Flowers 'N' More, The Flagship Store by FNP, WDH (Wedding Design Hub), FNP Cakes 'N' More, FNP Water and FNP Media. To know our story in details please visit: https://www.fnp.com/info/about-us

Also visit our websites at:

India - www.fnp.com

UAE - www.fnp.ae

Malaysia - www.fnp.my

Summary :

The Marketplace Lead will own the commercial performance and growth of FNP's marketplace business in the UAE. The role is accountable for revenue, margins and marketplace P&L, while strengthening FNP's presence across e-commerce and quick-commerce channels. This position requires a commercially sharp, data-driven professional who can build senior platform relationships, negotiate effectively and coordinate internal teams to deliver sustainable, profitable growth.

Key Responsibilities :

• Own the marketplace strategy, revenue, margins and P&L across assigned platforms.
• Drive profitable growth through effective assortment, pricing, promotions and platform visibility.
• Build and manage senior relationships with marketplace, aggregator and quick-commerce partners.
• Lead commercial negotiations covering commissions, margins, marketing support and service terms.
• Ensure catalogue accuracy, product availability, campaign readiness and marketplace compliance.
• Monitor sales, conversion, fulfilment, returns, ratings and overall account performance.
• Use marketplace data and competitor insights to identify opportunities and improve performance.
• Coordinate with category, marketing, operations, supply chain, technology and finance teams to deliver business plans.

Required Experience & Qualifications :

• 5-8+ years of overall relevant experience in marketplace, e-commerce, digital commerce or a closely related commercial role.
• Mandatory minimum of 4 years of hands-on marketplace experience in the UAE or wider GCC market.
• Demonstrated ownership of marketplace revenue, margins and P&L, with evidence of profitable business growth.
• Strong knowledge of UAE/GCC e-commerce, marketplace aggregators and quick-commerce business models.
• Proven experience managing senior marketplace or aggregator relationships and leading commercial negotiations.
• Hands-on experience in assortment planning, pricing, promotions, platform visibility and campaign execution.
• Strong analytical capability, including forecasting, performance reporting and commercial decision-making using data.
• Bachelor's degree in Business, Marketing, E-commerce or a related discipline; a postgraduate qualification is an advantage.
• Strong written and verbal communication skills in English; knowledge of Arabic is an advantage.