Marina Operations Lead – Guest Experience & Safety

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Salary paid in AED

Leave policy and incentives

Employee benefits

Job summary

Wynn Al Marjan Island seeks a Marina Supervisor to oversee daily marina operations and ensure the safe, efficient delivery of marina services. Reporting to the Director - Marina Operations, you will lead dock operations, coach the marina team, coordinate vessel movements, and uphold Wynn standards to deliver a world-class guest experience.

The ideal candidate will have 2–5 years of operational marina or related experience, with a Diploma in Marine/Marina Operations preferred.

Qualifications

• Diploma or vocational qualification in Marine Operations or related field favored.
• 2–5 years of operational marina or hospitality experience preferred.
• VHF Radio Operator's Licence and First Aid certifications preferred.
• Strong leadership and guest-service orientation.
• Proficient English verbal and written communication.

Responsibilities

• Supervise safe and efficient daily marina operations including vessels and berthing.
• Lead and coach dock attendants, ensuring procedures and safety standards are followed.
• Coordinate guest transport, baggage handling, waste, pump-out and deliveries.
• Monitor health, safety, environmental, security, and operational standards.
• Provide navigational and vessel communication guidance when required.
• Maintain vessel records, documentation, and admin tasks for marina office.
• Inspect berths, pontoons, mooring systems, and marina equipment daily.
• Coordinate maintenance with relevant departments to keep facilities safe.
• Respond to guest requests/complaints and ensure exceptional service.
• Collaborate with Security on access control and incident reporting.
• Lead first-response during incidents and support drills and readiness.
• Prepare operational and incident reports and shift handovers.
• Support onboarding, training, and development of the team.
• Uphold Wynn service standards and professional conduct.

Skills

Leadership

Guest-service

Communication

Marina operations

Safety awareness

MS Office

VHF radio

First aid

Swimming

Education

Diploma in Marine/Marina Operations

Tools

Marina management systems

Microsoft Office

Job description

Wynn Al Marjan Island seeks a Marina Supervisor to oversee daily marina operations and ensure the safe, efficient delivery of marina services. Reporting to the Director - Marina Operations, you will lead dock operations, coach the marina team, coordinate vessel movements, and uphold Wynn standards to deliver a world-class guest experience.

The ideal candidate will have 2–5 years of operational marina or related experience, with a Diploma in Marine/Marina Operations preferred.