Marina Operations Lead: Guest Experience & Safety

Wynn Al Marjan Island; Abu Dhabi; On-site; AED 240,000 - 360,000; Full time

Job summary

Wynn Al Marjan Island is seeking a Marina Supervisor - Marina Operations to oversee the daily operation of the marina, including vessel movements, berthing and dockside services, ensuring safe, efficient and guest-focused delivery.

The role reports to the Director - Marina Operations and requires strong leadership, hands-on coaching of Dock Attendants, and a commitment to safety, service excellence, and operational efficiency across the marina.

Qualifications

• Diploma or vocational qualification in Marine Operations or related discipline.
• Two to five years of operational experience within a marina, maritime, hospitality, watersports or related environment.
• Demonstrated experience leading, coaching and developing operational teams.
• VHF Radio Operator Licence preferred; Basic First Aid certification preferred.
• Proficient swimming ability; Excellent verbal and written English; Additional languages advantageous.

Responsibilities

• Oversee the safe and efficient delivery of daily marina operations, including vessel movements and berthing.
• Lead, coach and support Dock Attendants, ensuring procedures and safety requirements are followed.
• Coordinate marina services for guests, including transportation, baggage handling, waste, deliveries, and other guest requests.
• Monitor daily operations to ensure compliance with health, safety, environmental, security, and operational standards.
• Provide navigational guidance and vessel communications through approved channels when required.
• Support marina office operations with vessel records, documentation and admin requirements.
• Conduct daily inspections of berths, pontoons, marina infrastructure and equipment.
• Coordinate routine and corrective maintenance with applicable departments to keep facilities safe.
• Respond to guest requests, concerns and complaints with prompt resolution.
• Work with Security to control marina access and report suspicious activity.
• Lead first-response activities during incidents and support drills and response procedures.
• Prepare operational and incident reports and shift handovers.
• Monitor compliance with marina regulations, SOPs and company policies.
• Support onboarding, training and development initiatives for the team.
• Uphold Wynn service standards and professional conduct.

Skills

Leadership

Team coaching

Guest service

Safety

Communication

Problem solving

Education

Diploma / Vocational qualification in Marine Operations

Nautical Studies

Hospitality Management

Tools

Marina management systems

Microsoft Office

Job description

Wynn Al Marjan Island is seeking a Marina Supervisor - Marina Operations to oversee the daily operation of the marina, including vessel movements, berthing and dockside services, ensuring safe, efficient and guest-focused delivery.

The role reports to the Director - Marina Operations and requires strong leadership, hands-on coaching of Dock Attendants, and a commitment to safety, service excellence, and operational efficiency across the marina.