Marina Concierge: Luxury Guest Services & Arrivals

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 134,000 - 223,000; Full time

Job summary

Wynn Al Marjan Island is seeking a Concierge - Marina Operations to deliver personalized guest experiences for marina guests and crew. You will coordinate arrivals, stays, and departures, arranging dining, activities, and transport while working with marina and resort teams to uphold Wynn's service standards.

Ideal candidates have a diploma or equivalent, at least three years in guest services, and strong English communication.

Qualifications

• Diploma or vocational qualification in Hospitality, Tourism, Customer Service, or related field.
• Minimum three years in concierge, guest services, front office, or similar role.
• Experience in luxury hospitality, marina, yacht, or resort environments preferred.
• Excellent English communication; additional languages are a plus.
• Strong interpersonal, discretion, and guest service orientation.

Responsibilities

• Welcome marina guests and crew with information on facilities and services.
• Coordinate arrivals, stays, and departures with operations teams.
• Arrange dining, activities, transportation, and guest services through departments.
• Coordinate buggy services, luggage, and transport needs for guests.
• Receive and monitor guest requests; ensure timely follow-up.
• Maintain guest profiles, preferences, and service records in systems.
• Support billing by verifying service details and charges.
• Respond professionally to concerns; escalate as needed.
• Protect guest privacy and confidential information.
• Participate in safety drills and support guest communications during incidents.

Skills

English communications

Interpersonal skills

Organization & multitasking

Education

Diploma / Vocational qualification

Tools

Marina management systems

Job description

Wynn Al Marjan Island is seeking a Concierge - Marina Operations to deliver personalized guest experiences for marina guests and crew. You will coordinate arrivals, stays, and departures, arranging dining, activities, and transport while working with marina and resort teams to uphold Wynn's service standards.

Ideal candidates have a diploma or equivalent, at least three years in guest services, and strong English communication.