Concierge - Marina Operations

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 134,000 - 223,000; Full time

Job summary

Wynn Al Marjan Island is seeking a Concierge - Marina Operations to deliver personalized guest experiences for marina guests and crew. You will coordinate arrivals, stays, and departures, arranging dining, activities, and transport while working with marina and resort teams to uphold Wynn's service standards.

Ideal candidates have a diploma or equivalent, at least three years in guest services, and strong English communication.

Qualifications

• Diploma or vocational qualification in Hospitality, Tourism, Customer Service, or related field.
• Minimum three years in concierge, guest services, front office, or similar role.
• Experience in luxury hospitality, marina, yacht, or resort environments preferred.
• Excellent English communication; additional languages are a plus.
• Strong interpersonal, discretion, and guest service orientation.

Responsibilities

• Welcome marina guests and crew with information on facilities and services.
• Coordinate arrivals, stays, and departures with operations teams.
• Arrange dining, activities, transportation, and guest services through departments.
• Coordinate buggy services, luggage, and transport needs for guests.
• Receive and monitor guest requests; ensure timely follow-up.
• Maintain guest profiles, preferences, and service records in systems.
• Support billing by verifying service details and charges.
• Respond professionally to concerns; escalate as needed.
• Protect guest privacy and confidential information.
• Participate in safety drills and support guest communications during incidents.

Skills

English communications

Interpersonal skills

Organization & multitasking

Education

Diploma / Vocational qualification

Tools

Marina management systems

Job description

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will belocated50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking a Concierge - Marina Operations to serve as a welcoming and personalized point of contact for marina guests and crew.

This role is responsible for coordinating guest arrivals, stay experiences, and departure arrangements while ensuring requests are handled efficiently and professionally. Reporting to the Director - Marina Operations, the Concierge will work closely with marina and resort teams to arrange services, provide local and resort information, and ensure every guest interaction reflects the highest standards of hospitality.

With a strong focus on personalized service, attention to detail, and guest satisfaction, this role will play a key part in delivering memorable marina experiences while upholding the service excellence that defines the Wynn experience.

The primary duties and responsibilities of this role are:

Welcome marina guests and crew, providing information on marina facilities, resort amenities, and available services.

Coordinate guest arrival and departure arrangements with marina and resort operational teams.

Arrange dining reservations, leisure activities, transportation, and other guest services through the appropriate departments.

Coordinate buggy services, baggage assistance, and transportation requirements for marina guests.

Support the receipt and delivery of guest packages and correspondence in accordance with established procedures.

Receive, record, and monitor guest requests, ensuring timely follow-up and completion.

Coordinate marina-related service requests with the appropriate operational teams.

Maintain accurate guest profiles, preferences, service records, and shift handover information in approved systems.

Support billing administration by verifying service details and ensuring accurate documentation of approved charges.

Respond professionally to guest concerns and complaints, escalating matters when required.

Protect guest privacy and maintain confidentiality of personal, vessel, and payment information.

Monitor marina access procedures and coordinate with Security regarding visitor access and safety concerns.

Report hazards, equipment issues, and service defects to the relevant departments.

Participate in emergency response drills and support guest communication during operational incidents as directed.

Provide comprehensive shift handovers to ensure seamless continuity of guest service.

Deliver service in line with Wynn standards and maintain professional grooming and presentation at all times.

About You:

Diploma or vocational qualification in Hospitality, Tourism, Customer Service, or a related field is an advantage.

Minimum three years of experience in concierge, guest services, front office, or a similar guest-facing hospitality role.

Experience within a luxury hospitality, marina, yacht, or resort environment is preferred.

Excellent verbal and written communication skills in English; additional languages are an advantage.

Strong interpersonal skills with a professional, polished, and service-oriented approach.

Proven ability to handle guest requests and concerns with discretion, empathy, and professionalism.

Strong organizational and multitasking abilities with exceptional attention to detail.

Proficiency in standard office applications and guest service or reservation systems; marina management systems experience is an advantage.

Ability to handle confidential information with sound judgment and professionalism.

Willingness to learn marina operations, local destination knowledge, and resort offerings.

Basic first aid certification is advantageous.

Comfortable working in an outdoor marina environment and willing to work a rotating shift pattern, including weekends and public holidays.

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offeranexcellent leave policy, incentive programs, and other employee benefits. The result is a package that makes thisrolehighly attractive tooutstandingapplicantsseekinga career withWynn Resorts, in theglobalhospitality industry.