Manager – Learning & Talent Development

Reed Recruitment Middle East; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

Reed Recruitment Middle East in the UAE is seeking a Manager – Learning & Development for a leading luxury retail group. You will own the learning calendar, develop content, manage delivery teams and deliver store-facing programmes across GCC markets.

The role requires 10–15 years in L&D with leadership experience, GCC multi-market exposure, instructional design capability and a UAE driving license; CPTD/CIPD Level 7 coaching credentials are a plus.

Qualifications

• 10-15 years of experience, including 3+ managing an L&D or training team.
• Store or area management experience is preferred.
• Instructional design capability and confident delivery to store managers.
• GCC multi-market experience; UAE driving license.
• Desirable CPTD (ATD) or CIPD Level 7 coaching qualification.

Responsibilities

• Build and own the annual and quarterly learning calendar for all markets.
• Develop and approve learning content, including leadership programmes.
• Manage the Assistant Manager and Field Trainer; protect field days.
• Run assessment cycles against the competency framework; review IDPs.
• Deliver Store Manager and Store In‑charge development programmes.
• Own store visit governance; report findings store by store and consolidated.
• Coordinate with brand teams on scheduling, nominations, and certification.
• Run regional visit cycles in Qatar, Oman and Bahrain.
• Oversee mystery shopping programme and weekly/monthly reporting to track impact.

Skills

Instructional design

Store leadership

Coaching

GCC multi-market experience

Driving license

Job description

We are currently hiring a Manager – Learning & Development for a leading luxury retail group in the UAE.

ROLE PURPOSE

runs the function day to day. Owns the calendar, builds and approves the learning content, manages the two delivery roles, and personally carries store management capability — the development gap that matters most, because Rivoli promotes its managers off the floor.

KEY RESPONSIBILITIES

Training calendar. Build and own the annual and quarterly calendar for all markets, worked backwards from the trading calendar so delivery lands when the floor can absorb it. Content development, review and approval. Build learning content directly — particularly management and leadership programmes and anything the Assistant Manager cannot absorb — and set the standard for how content is written across the department. Review and approve all content, including anything AI-assisted, before it goes to the L&TD Head for sign-off and reaches the learner on time. Team management. Manage, coach and develop the Assistant Manager and Field Trainer, and protect their field days against administrative drift. Assessment and IDPs. Run the assessment cycle against the competency framework, and quality‑assure the Individual Development Plans that come out of it. Management capability. Personally deliver the Store Manager and Store In‑charge development programmes — coaching, team leadership and managing performance on the floor. Store visit governance. Own the store visit and observation format, and report findings two ways: store by store, so each store gets its own action list; and consolidated, so a repeated finding is treated as a content or process problem, not an individual one. Brand training rollout. Coordinate with the brand teams on scheduling, nominations and certification as new brand training is released. Regional cycles. Run planned visit cycles in the regional markets – Qatar, Oman and Bahrain, and develop local store champions to carry the routine between visits. Mystery shopping. Run the programme operationally whenever it is active. Reporting. Weekly report to the L&TD Head every Friday, plus the monthly dashboard connecting learning activity to the commercial KPIs.

MEASURED ON

Conversion rate movement across all stores covered by the training calendar. IDP completion across the population, and progression rate for identified high‑potential colleagues. Calendar adherence — planned sessions delivered on schedule across all four markets. Learning content produced and approved against the annual content plan. Field‑day adherence for self and team; team performance, development and retention.

PROFILE

10-15 years of experience, including 3 or more managing an L&D or training team. Floor credibility matters here, over and above a training qualification Ideallyhas carried a store or area target. Instructional design capability and confident delivery to store managers. GCC multi‑market experience. Valid UAE driving license. Desirable certifications: CPTD (ATD) or CIPD Level 7, a recognized professional coaching qualification.