Manager - Corporate Quality Assurance - Development & Corporate Transformation

Roads and Transport Authority; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Roads and Transport Authority is seeking a senior Quality Management professional to lead the development and governance of the QMS in line with ISO 9001:2015. The role coordinates with concerned units to align policies, procedures, and performance measures across the Authority.

The position oversees audits, drives continuous improvement, and ensures best practices are adopted for enhanced service quality and operational efficiency.

Qualifications

• Bachelor’s or Master’s degree in Quality Management or Business Administration.
• ISO 9001 Lead Auditor certification is required or highly preferred.
• Experience leading quality audits and internal reviews.
• Proven ability to govern risk, excellence programs and governance frameworks.
• Strong project management skills and stakeholder engagement.

Responsibilities

• Lead the preparation and development of the QMS aligned with ISO 9001:2015 requirements.
• Define and approve Authority-level quality policies for service quality and efficiency.
• Coordinate standards adoption to achieve best global practices and improve performance.
• Manage and govern the QMS to drive service quality across all departments.
• Oversee ISO 9001 implementation and maintain international accreditation.
• Approve and monitor the annual quality audit plan with relevant offices.
• Supervise unified internal audit plan across administrative systems.
• Oversee external audits of administrative system specifications and reports.
• Ensure corrective actions from audits are implemented and monitored.
• Promote quality culture in the Authority and continuous improvement objectives.

Education

Bachelor’s or Master’s degree in Quality Management or Business Administration

ISO 9001 Lead Auditor

Audit & Internal Review Systems

Governance, Risk & Excellence Programs

Project Management

Institutional Development & Agility Systems

Job description

• Lead the preparation and development of the Quality Management System (QMS), including policies, work models, and mechanisms, in coordination with concerned units to ensure alignment with ISO 9001:2015 requirements.
• Define and approve Authority-level quality policies that establish expectations for service quality, customer happiness, and operational efficiency, ensuring compliance with approved standards and regulations.
• Study and plan the Authority’s requirements for international management system standards in coordination with relevant parties to achieve best global practices and enhance institutional performance.

Operations

• Manage and govern the Quality Management System to drive improvement in service quality and operational practices across all Authority departments.
• Oversee the implementation of ISO 9001 standards to maintain international accreditation through effective governance and system alignment.
• Approve and monitor the annual quality audit plan in coordination with Quality, Health, Safety, and Sustainability Offices, ensuring comprehensive evaluation and timely reporting.
• Supervise the preparation and execution of the unified internal audit plan for administrative systems, ensuring consistency and compliance across all sectors of the Authority.
• Oversee and coordinate external audits of administrative system specifications, ensuring adherence to approved procedures and submission of periodic reports.

Product / Process Improvement

• Ensure the implementation and verification of corrective actions arising from quality audits through the smart quality audit system and monitor development opportunities to enhance performance.
• Promote the culture, concepts, and practices of quality management across the Authority, ensuring alignment with ISO 9001 standards and continuous improvement objectives.

Physical Working Conditions

• Supervise periodic field and site visits to oversee quality audits, verify implementation of corrective actions, and ensure compliance with approved management systems.

Job Qualifications & Requirements

Education

• Bachelor’s/ Master’s degree in Quality Management or Business Administration

Experience

• 12+ years in case of Master’s degree(14+ years in case of Bachelor’s degree)

Qualification

• Certifications such as ISO 9001 Lead Auditor, Certified Quality Manager
• Audit & Internal Review Systems
• Governance, Risk & Excellence Programs
• Project Management
• Institutional Development & Agility Systems