Manager- Corporate Quality Assurance

Roads and Transport Authority; Abu Dhabi; On-site; AED 300,000 - 500,000; Full time

Job summary

Roads and Transport Authority in Abu Dhabi seeks a senior quality management leader to drive the QMS framework. You will develop policies, ensure ISO 9001:2015 alignment, and coordinate with units to raise service quality and efficiency.

Responsibilities cover governance of the QMS, annual audit planning, internal and external audits, and continuous improvement initiatives across all departments. A strong background in quality systems and strategic execution is essential.

Qualifications

• Bachelor's or Master's in quality management, industrial engineering or business administration.
• 9+ years of experience (11+ with a bachelor’s) in related fields.
• Strong track record in implementing and governing QMS and ISO standards.

Responsibilities

• Lead the preparation and development of the Quality Management System (QMS) aligned with ISO 9001:2015.
• Define and approve Authority-level quality policies to enhance service quality and efficiency.
• Oversee governance of the QMS, audits, and internal/external audit plans.
• Supervise field/site audits and ensure compliance across all departments.

Skills

Audit & Internal Review Systems

Governance, Risk & Excellence Programs

Quality Management and Enhancement

Strategic Planning & Execution Manager

Policy Implementation & Compliance

Excellence in Execution

Corporate Understanding

Leading and Inspiring Others

Supporting and Empowering Change

Education

Bachelor’s degree in quality management, industrial engineering, or business administration

Master’s degree in quality management, industrial engineering, or business administration

Job description

Job description

Roles and Responsibilities

Strategy

• Lead the preparation and development of the Quality Management System (QMS), including policies, work models, and mechanisms, in coordination with concerned units to ensure alignment with ISO 9001:2015 requirements.
• Define and approve Authority-level quality policies that establish expectations for service quality, customer happiness, and operational efficiency, ensuring compliance with approved standards and regulations.
• Study and plan the Authority’s requirements for international management system standards in coordination with relevant parties to achieve best global practices and enhance institutional performance.

Operations

• Manage and govern the Quality Management System to drive improvement in service quality and operational practices across all Authority departments.
• Oversee the implementation of ISO 9001 standards to maintain international accreditation through effective governance and system alignment.
• Approve and monitor the annual quality audit plan in coordination with Quality, Health,Safety, and Sustainability Offices, ensuring comprehensive evaluation and timely reporting.
• Supervise the preparation and execution of the unified internal audit plan for administrative systems, ensuring consistency and compliance across all sectors of the Authority.
• Oversee and coordinate external audits of administrative system specifications, ensuring adherence to approved procedures and submission of periodic reports.

Product / Process Improvement

• Ensure the implementation and verification of corrective actions arising from quality audits through the smart quality audit system and monitor development opportunities to enhance performance.
• Promote the culture, concepts, and practices of quality management across the Authority, ensuring alignment with ISO 9001 standards and continuous improvement objectives.

Physical Working Conditions

• Supervise periodic field and site visits to oversee quality audits, verify implementation of corrective actions, and ensure compliance with approved management systems.

Job Qualifications & Requirements

Education

• Bachelor’s degree / master’s degree in quality management, Industrial Engineering, or Business Administration

Experience

• 9+ years in case of master’s degree (11+ years in case of bachelor’s degree)

Required Competencies

Technical Competencies

• Audit & Internal Review Systems
• Governance, Risk & Excellence Programs
• Quality Management and Enhancement
• Strategic Planning & Execution Management
• Policy Implementation & Compliance Management
• Excellence in Execution
• Corporate Understanding
• Leading and Inspiring Others
• Supporting and Empowering Change