Senior Quality & Compliance Manager (ISO 9001)

Roads and Transport Authority; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Roads and Transport Authority is seeking a senior Quality Management professional to lead the development and governance of the QMS in line with ISO 9001:2015. The role coordinates with concerned units to align policies, procedures, and performance measures across the Authority.

The position oversees audits, drives continuous improvement, and ensures best practices are adopted for enhanced service quality and operational efficiency.

Qualifications

• Bachelor’s or Master’s degree in Quality Management or Business Administration.
• ISO 9001 Lead Auditor certification is required or highly preferred.
• Experience leading quality audits and internal reviews.
• Proven ability to govern risk, excellence programs and governance frameworks.
• Strong project management skills and stakeholder engagement.

Responsibilities

• Lead the preparation and development of the QMS aligned with ISO 9001:2015 requirements.
• Define and approve Authority-level quality policies for service quality and efficiency.
• Coordinate standards adoption to achieve best global practices and improve performance.
• Manage and govern the QMS to drive service quality across all departments.
• Oversee ISO 9001 implementation and maintain international accreditation.
• Approve and monitor the annual quality audit plan with relevant offices.
• Supervise unified internal audit plan across administrative systems.
• Oversee external audits of administrative system specifications and reports.
• Ensure corrective actions from audits are implemented and monitored.
• Promote quality culture in the Authority and continuous improvement objectives.

Education

Bachelor’s or Master’s degree in Quality Management or Business Administration

ISO 9001 Lead Auditor

Audit & Internal Review Systems

Governance, Risk & Excellence Programs

Project Management

Institutional Development & Agility Systems

Job description

Roads and Transport Authority is seeking a senior Quality Management professional to lead the development and governance of the QMS in line with ISO 9001:2015. The role coordinates with concerned units to align policies, procedures, and performance measures across the Authority.

The position oversees audits, drives continuous improvement, and ensures best practices are adopted for enhanced service quality and operational efficiency.