Mailing Fulfilment Officer

The Emirates Group; Dubai; On-site; AED 84,000 - 144,000; Full time

Job summary

The Emirates Group in Dubai is seeking a Mailing Fulfilment Officer within the Facilities Management team. You will plan, direct and control the network of corporate mailing and production related to the Skywards loyalty programme, distributing materials within UAE and outstations and ensuring cost effectiveness and customer satisfaction.

Key responsibilities include supervising the team, maintaining ISO‑based processes, implementing quality checks in packaging, coordinating with courier

Job description

Job Purpose

Emirates Group Facilities Management team supports our extensive commercial hotels and residential property portfolios Their aim is to constantly improve customer satisfaction and happiness through dedicated and quality service As a Mailing Fulfilment Officer you will be responsible to plan direct and control the network of Corporate mailing amp production of Customer Loyalty Programme Skywards related packages letters other mail shots for distribution within UAE and Outstations ensuring cost effectiveness of each delivery and customer satisfaction This would involve supervision and organising the assembling of packages printing of tags cards and actual despatch of items produced including liaising with external service providers for timely and cost-effective despatch To ensure that all administrative processes at the Mailing and Fulfilment Centres are carried out in a smooth effective efficient and timely manner that meets service excellence governed by ISO standards In this role you will Ensure that all agreed administrative policies procedures and protocols in the Mailing and Fulfilment Centres are recorded and communicated to the staff and outside parties such as company appointed Courier Service providers including Government agencies postal authorities UAE Singapore UK Australia on a timely basis as and when required Introducing quality checks in the packaging process to eliminate incorrect product packaging Investigate analyse and develop full-proof procedure in specific cases where there is error in card printing assembling of collateral in conjunction with Technical Supervisor-FC Dispatch by courier or mail and assist in ensuring correct customer information is updated in the CRIS system Control ordering and stocking with internal departments such as P amp L and other external suppliers to ensure cost effectiveness Ensure all collateral fulfilment materials are available on a daily basis and this would call upon storage of stock accordingly to the categories of items Supervise plan organise and allocate the job functions to the team members and ensure all collateral fulfilment materials are available on a daily basis this would call upon storage of stock accordingly to the categories of items Assist Line Manager in the preparation and finalisation of Mailing and Fulfilment budget and constantly review the cost reports with a view to manage the budget effectively Prepare monthly statistical reports of the jobs completed tracking done and discrepancies in the workflow Ensure adequate maintenance of premises and equipment making sure that repairs are affected quickly production safety standards met and that premises are kept clean and tidy at all times.