Luxury Spa Guest Experience Concierge

IHG Hotels & Resorts; Dubai; Presencial; AED 50.000 - 80.000; Jornada completa

Descripción de la vacante

Six Senses The Palm, Dubai seeks a Spa Guest Service Agent to welcome guests, confirm and manage spa appointments, maintain front desk operations, ensure cleanliness, and uphold Six Senses standards of hospitality and wellness across all guest interactions.

Candidates should have a high school diploma with at least two years in luxury spa settings, fluent English, and proficiency in MS Office. Additional languages are preferred and a proactive, guest‑centric mindset is essential.

Formación

• High school diploma or equivalent with at least two years’ experience in luxury spa environments.
• Fluent in English; additional languages are preferred.
• Technical skills include MS Office and Outlook.

Responsabilidades

• Set up daily spa reception operations per Six Senses standards.
• Manage and reconfirm guest bookings and daily schedules.
• Maintain reception area cleanliness and hygiene.
• Restock towels and spa amenities in common areas.
• Promote and set up spa retail according to standards.
• Answer calls and emails promptly.
• Uphold Six Senses guidelines and performance targets.
• Adhere to LQA standards and respond to guest feedback.

Conocimientos

Fluent English

Educación

High school diploma or equivalent

Herramientas

MS Office Suite (Word, Excel, PowerPoint, Outlook)

Descripción del empleo

Six Senses The Palm, Dubai seeks a Spa Guest Service Agent to welcome guests, confirm and manage spa appointments, maintain front desk operations, ensure cleanliness, and uphold Six Senses standards of hospitality and wellness across all guest interactions.

Candidates should have a high school diploma with at least two years in luxury spa settings, fluent English, and proficiency in MS Office. Additional languages are preferred and a proactive, guest‑centric mindset is essential.