Spa Guest Service Agent

SX - The Palm, Dubai (DXBDP); Dubai Emirate; On-site; AED 42,000 - 70,000; Full time

Job summary

Six Senses The Palm, Dubai is seeking a Spa Guest Service Agent to support the front desk at the luxury spa. You will manage bookings, greet guests, and ensure a pristine reception area and smooth operations in the spa environment.

You will handle phone and email inquiries, promote spa retail, and uphold Six Senses standards including LQA guidelines to deliver exceptional guest experiences.

Qualifications

• Fluent in English; additional languages are preferred.
• High school diploma or equivalent with proven experience in luxury spa environments.

Responsibilities

• Make, reconfirm and verify guest bookings and manage appointment schedules for the following day.
• Ensure the cleanliness and hygiene of the reception area and spa front of house.
• Replace towels and amenities in the spa common areas as needed.
• Ensure retail is offered appropriately to guests and the retail area is set up per standards.
• Answer telephone and email communications.
• Uphold Six Senses guidelines and standards of service and operation; maintain performance benchmarks.
• Adhere to LQA standards and guest comments.

Skills

Fluent English

Education

High school diploma or equivalent

Tools

MS Office

Job description

As Spa Guest Service Agent, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Responsibilities

• Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day.
• Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.
• Remove and replace towels and amenities in the spa common areas (included wet areas) as needed.
• Ensure retail is offered appropriately to the guests and retail area is set up as per standards.
• Answer the telephone and email communications.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Spa Guest Service Agent, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 2 years’ experience in a similar luxury spas and health clubs with proven references.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness.
• Fluent in English; I understand that additional languages are preferred.

The above is intended to provide an overview of the role and responsibilities for a Spa Guest Service Agent at Six Senses The Palm, Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment.