Luxury Spa Guest Concierge & Wellness Experience

IHG; Dubai Emirate; On-site; AED 42,000 - 70,000; Full time

Job summary

Six Senses The Palm, Dubai is seeking a Spa Guest Service Agent to support the front desk at the luxury spa. You will manage bookings, greet guests, and ensure a pristine reception area and smooth operations in the spa environment.

You will handle phone and email inquiries, promote spa retail, and uphold Six Senses standards including LQA guidelines to deliver exceptional guest experiences.

Qualifications

• Fluent in English; additional languages are preferred.
• High school diploma or equivalent with proven experience in luxury spa environments.

Responsibilities

• Make, reconfirm and verify guest bookings and manage appointment schedules for the following day.
• Ensure the cleanliness and hygiene of the reception area and spa front of house.
• Replace towels and amenities in the spa common areas as needed.
• Ensure retail is offered appropriately to guests and the retail area is set up per standards.
• Answer telephone and email communications.
• Uphold Six Senses guidelines and standards of service and operation; maintain performance benchmarks.
• Adhere to LQA standards and guest comments.

Skills

Fluent English

Education

High school diploma or equivalent

Tools

MS Office

Job description

Six Senses The Palm, Dubai is seeking a Spa Guest Service Agent to support the front desk at the luxury spa. You will manage bookings, greet guests, and ensure a pristine reception area and smooth operations in the spa environment.

You will handle phone and email inquiries, promote spa retail, and uphold Six Senses standards including LQA guidelines to deliver exceptional guest experiences.