Spa Guest Service Agent

InterContinental Hotels Group; Abu Dhabi; On-site; AED 60,000 - 96,000; Full time

Job summary

Six Senses The Palm in Dubai is seeking a Spa Guest Service Agent to ensure smooth spa reception operations, guest bookings, and a high standard of service. You will help maintain hygiene, manage appointment cards, and assist guests with inquiries.

The role requires dedication to luxury hospitality, fluency in English, and experience in spa environments. Equal opportunity employer, with a focus on exemplary guest experiences.

Qualifications

• Fluent English; additional languages are a plus.
• High school diploma or equivalent with basic computer skills ( MS Office ).
• Minimum 2 years of experience in luxury spas/health clubs with proven references.

Responsibilities

• Manage and reconfirm guest bookings and appointment schedules.
• Maintain cleanliness and hygiene of the spa reception and front-of-house areas.

Skills

Fluent English

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Job description

As Spa Guest Service Agent, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

As Spa Guest Service Agent I will assume full responsibility for the efficient operation in the following:

Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.

• Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day.
• Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.
• Remove and replace towels and amenities in the spa common areas (included wet areas) as needed.
• Ensure retail is offered appropriately to the guests and retail area is set up as per standards.
• Answer the telephone and email communications.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Spa Guest Service Agent, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

High school diploma or equivalent and at least 2 years’ experience in a similar luxury spas and health clubs with proven references. Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness.

Fluent in English; I understand that additional languages are preferred.

The above is intended to provide an overview of the role and responsibilities for a Spa Guest Service Agent at Six Senses The Palm, Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment.