Luxury Spa Front Office Lead – Guest Excellence

Sofitel; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Sofitel Dubai The Palm: a luxurious 5-star beachfront resort on Palm Jumeirah, seeking a Spa Front Office Manager to lead daily spa operations, supervise reception teams, and ensure exceptional guest experiences. You will implement SOPs, manage scheduling, and support revenue-generating strategies while maintaining brand standards.

Ideal candidates have 2–3 years in a luxury spa environment with supervisory exposure, strong communication, and leadership skills to drive service excellence and

Qualifications

• Degree or Diploma in Hospitality Management, Spa Management, Tourism, or related field.

Responsibilities

• Oversee daily front office spa operations, ensuring smooth service delivery and high guest satisfaction

Skills

Guest service

Communication

Front office operations

Leadership

Spa operations

Scheduling

Team development

Problem solving

Organization

Education

Degree or Diploma in Hospitality Management

2-3 years luxury spa supervisory experience

Spa operations knowledge

Tools

Spa reservation system

PMS/POS systems

Job description

Sofitel Dubai The Palm: a luxurious 5-star beachfront resort on Palm Jumeirah, seeking a Spa Front Office Manager to lead daily spa operations, supervise reception teams, and ensure exceptional guest experiences. You will implement SOPs, manage scheduling, and support revenue-generating strategies while maintaining brand standards.

Ideal candidates have 2–3 years in a luxury spa environment with supervisory exposure, strong communication, and leadership skills to drive service excellence and