Luxury Sales Gallery Experience Lead

Beyond Group; Abu Dhabi; On-site; AED 240,000 - 400,000; Full time

Job summary

Omniyat in Abu Dhabi is seeking a Sales Gallery Coordinator to manage the daily operations of the ultra-luxury sales gallery. You will ensure gallery readiness, coordinate across sales, hospitality and marketing teams, and orchestrate the customer journey during visits and events.

The ideal candidate will have 3–5 years of gallery or customer experience coordination in the GCC, preferably in luxury real estate or hospitality.

Qualifications

• Bachelor's degree in Hospitality, Business Administration or related discipline.
• 3–5 years of gallery or customer experience coordination in GCC, preferably luxury Real Estate or hospitality.
• Strong discretion and confidentiality when handling customer matters.

Responsibilities

• Coordinate day-to-day operations of the Omniyat sales gallery.
• Facilitate readiness of show units, models, AV and gallery presentation.
• Coordinate scheduling of customer visits, viewings and consultant assignments.
• Coordinate hospitality including refreshments, gifting and bespoke touches.
• Facilitate visitor registration, KYC documentation and CRM updates.
• Coordinate with sales consultants on customer journey orchestration.
• Develop gallery activity reports and customer flow analyses.
• Coordinate with marketing on collateral, materials and gallery branding.
• Facilitate VIP visits, events and bespoke gallery experiences.
• Coordinate gallery upkeep with maintenance and operations.
• Implement standard operating procedures for gallery operations.
• Coordinate stock of brochures, gifts, refreshments and consumables.
• Communicate with discretion and confidentiality on customer matters.
• Coordinate health and safety standards in the gallery.
• Coordinate with Sales Gallery Team Leader on continuous improvements.
• Facilitate post-visit follow-ups, satisfaction monitoring and CRM analytics.

Skills

Customer experience

Communication

Team coordination

Discretion

Education

Bachelor's degree in Hospitality, Business Administration or related discipline

Tools

CRM software

Gallery management software

Job description

Omniyat in Abu Dhabi is seeking a Sales Gallery Coordinator to manage the daily operations of the ultra-luxury sales gallery. You will ensure gallery readiness, coordinate across sales, hospitality and marketing teams, and orchestrate the customer journey during visits and events.

The ideal candidate will have 3–5 years of gallery or customer experience coordination in the GCC, preferably in luxury real estate or hospitality.