Luxury Retail Experience Specialist – Remote and Flexible Benefits

Chalhoub Group; Abu Dhabi; On-site; AED 45,000 - 112,000; Full time

Benefits offered by this job

Health care

Employee discounts

Remote working policies

Job summary

Chalhoub Group is a leader in luxury experiences across the Middle East with over 750 experiential retail stores, online and mobile apps. As a Fashion Consultant, you will aim for individual and collective sales targets while delivering exceptional guest experiences and supporting CRM and other customer initiatives in-store.

You will collect data on customer behaviour, drive omni-channel client relationships, provide product feedback, and promote the MUSE loyalty program.

Qualifications

• Strong English communication skills.

Responsibilities

• You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
• Drive client relationships within an omni-channel approach
• Provide pre-buying feedback on products
• Drive eNPS through people experience initiatives and culture
• Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
• Ensure click and collect are conducted within SLAs (Service-level agreement)
• Ensure customer data is properly captured in adherence to marketing team requirements
• Promote loyalty program (MUSE) and stay up-to-date with app offering etc..
• Support with in-store marketing events and activations
• Keep abreast of all brand social media activities and campaigns
• Drive sell-throughs within the store
• Support in-store CX initiatives
• Provide input to what’s working well/what’s not working well within the store

Skills

English communication

Job description

Chalhoub Group is a leader in luxury experiences across the Middle East with over 750 experiential retail stores, online and mobile apps. As a Fashion Consultant, you will aim for individual and collective sales targets while delivering exceptional guest experiences and supporting CRM and other customer initiatives in-store.

You will collect data on customer behaviour, drive omni-channel client relationships, provide product feedback, and promote the MUSE loyalty program.