Remote Luxury Fashion Consultant – OmniChannel Experience

Chalhoub Group; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Job summary

Chalhoub Group, a leading luxury retailer in the Middle East, is seeking a Fashion Consultant to achieve individual and team sales targets while delivering exceptional Guest Experience. You will support CRM and key customer initiatives in-store across an omni-channel environment.

The role focuses on collecting customer data, driving relationships, and promoting the MUSE loyalty program, with involvement in in-store marketing events and brand campaigns. Emiratisation is emphasized.

Qualifications

• Strong English communication skills.

Responsibilities

• Achieve individual and collective sales targets while delivering exceptional Guest Experience.
• Collect data on customer behaviour and top sellers for business reviews.
• Drive client relationships within an omni-channel approach.
• Provide pre-buying feedback on products.
• Drive eNPS through people experience initiatives and culture.
• Adhere to VM guidelines and SOPs.
• Ensure click and collect are conducted within SLAs.
• Capture customer data in line with marketing requirements.
• Promote loyalty program (MUSE) and stay updated with app offerings.
• Support in-store marketing events and activations.
• Keep abreast of brand social media activities and campaigns.
• Drive sell-through in-store.
• Support in-store CX initiatives.
• Provide input on what’s working well/not working well within the store.

Skills

English communication

Job description

Chalhoub Group, a leading luxury retailer in the Middle East, is seeking a Fashion Consultant to achieve individual and team sales targets while delivering exceptional Guest Experience. You will support CRM and key customer initiatives in-store across an omni-channel environment.

The role focuses on collecting customer data, driving relationships, and promoting the MUSE loyalty program, with involvement in in-store marketing events and brand campaigns. Emiratisation is emphasized.