Luxury Fashion Consultant - Omnichannel Guest Experience

Chalhoub Group; Dubai; Hybrid; AED 67,000 - 100,000; Full time

Benefits offered by this job

Health care

Exclusive employee discounts

Remote and flexible working policies

Job summary

Chalhoub Group in Dubai seeks a Fashion Consultant to achieve individual and collective sales targets while delivering exceptional guest experiences. You will support CRM, CX and other customer initiatives in-store and drive omni-channel client relationships.

The role requires strong English communication and a passion for luxury fashion. The company offers a competitive benefits package including health care, education support, remote/flexible working policies and exclusive employee discounts.

Qualifications

• Strong English communication skills

Responsibilities

• Collect data on customer behaviour and top sellers for business reviews
• Drive client relationships using an omni-channel approach
• Provide pre-buying feedback on products
• Drive employee engagement and culture initiatives (eNPS)
• Ensure adherence to visual merchandising guidelines and SOPs
• Ensure click and collect services meet SLAs
• Capture customer data per marketing requirements
• Promote loyalty program (MUSE) and app offerings
• Support in-store marketing events and activations
• Monitor brand social media activity and campaigns
• Drive sell-through within the store
• Support in-store CX initiatives and provide feedback on store performance

Skills

Strong English communication

Job description

Chalhoub Group in Dubai seeks a Fashion Consultant to achieve individual and collective sales targets while delivering exceptional guest experiences. You will support CRM, CX and other customer initiatives in-store and drive omni-channel client relationships.

The role requires strong English communication and a passion for luxury fashion. The company offers a competitive benefits package including health care, education support, remote/flexible working policies and exclusive employee discounts.