Luxury Fashion Consultant — Elevate Guest Experience

Chalhoub Group; Dubai; On-site; AED 80,000 - 140,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Job summary

Chalhoub Group, a leading luxury retailer in the Middle East, seeks a Fashion Consultant to achieve sales targets while delivering exceptional guest experiences in-store and supporting CRM/CX initiatives.

You will collect customer data, drive omni-channel relationships, and contribute to loyalty programs, marketing requirements, and in-store events. The role emphasizes data-driven insights and customer-centric service.

Qualifications

• Strong English communication skills.
• Ability to collect data on customer behaviour and top sellers for business reviews.
• Experience driving client relationships within an omni-channel approach.

Responsibilities

• Collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews.
• Drive client relationships within an omni-channel approach.
• Provide pre-buying feedback on products.
• Drive eNPS through people experience initiatives and culture.
• Ensure adherence to VM guidelines and SOPs.
• Ensure click and collect are conducted within SLAs.
• Ensure customer data is properly captured in line with marketing requirements.
• Promote loyalty program (MUSE) and stay up-to-date with app offerings.
• Support in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.
• Drive sell-throughs within the store.
• Support in-store CX initiatives.
• Provide input on what’s working well / what’s not working well within the store.

Skills

Strong English communication skills

Job description

Chalhoub Group, a leading luxury retailer in the Middle East, seeks a Fashion Consultant to achieve sales targets while delivering exceptional guest experiences in-store and supporting CRM/CX initiatives.

You will collect customer data, drive omni-channel relationships, and contribute to loyalty programs, marketing requirements, and in-store events. The role emphasizes data-driven insights and customer-centric service.