Duty Manager

Minor Hotels; United Arab Emirates; On-site; AED 85,000 - 120,000; Full time

Job summary

Anantara Hotels & Resorts, Desert Islands Resort & Spa, part of Minor Hotels, seeks an experienced Front Office supervisor. The role focuses on guest satisfaction, product knowledge, and high service standards in a luxury setting.

Ideal candidates will have Middle East hotel experience (4-5 star) and supervisory Front Office background, plus strong English; Arabic is a plus. Applicants should be flexible with hours in a fast-paced environment.

Qualifications

• Degree in Hospitality Management or similar required.
• Work experience in the Middle East in 4-5 star hotels preferred.
• Supervisory experience in Front Office is essential.

Responsibilities

• Anticipate guest needs and respond to inquiries with care.
• Maintain thorough knowledge of hotel products, rates, and outlets.
• Oversee service quality and ensure high standards across departments.
• Own guest-satisfaction issues and ensure timely follow-up.
• Be proactive, suggesting alternatives to enhance the guest experience.
• Build strong working relationships with all hotel departments.
• Conduct daily shift briefings and communicate updates to the team.

Skills

Fluent English

Arabic advantageous

Organizational skills

Ability to work under pressure

Education

Bachelor's degree in Hospitality Management or similar

Tools

OPERA Cloud

Job description

Job Location:

Desert Islands Resort & Spa by Anantara

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Responsibilities

• Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotel properties.
• Oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotel experience.
• Develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings/meeting’s and pass on all information to team-members.

Qualifications

• Degree in Hospitality Management or similar
• Work experience in Middle East in a 4-5 star hotels
• Work experience in supervisory roles in Front Office
• Excellent command of English language (both Oral and Written).
• Arabic language will be an advantage
• Knowledge of the OPERA Cloud system
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
• Must be able to work well under pressure in a fast paced and constantly changing environment.