Luxury Reservations Specialist

The Ritz-Carlton Hotel Company, L.L.C.; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. is seeking a Reservations professional in Dubai, United Arab Emirates. This full-time, non-management position handles reservation requests by phone, fax, or mail, confirms room types, rates, and policies, and documents special requests.

The role emphasizes exceptional guest service and adherence to The Ritz-Carlton Gold Standards. Located at Al Mamsha Street, Jumeirah Beach Residences, Dubai; the role entails speaking clearly, maintaining confidentiality,

Qualifications

• High school diploma or GED required.
• No related work experience necessary.
• No supervisory experience required.
• No license or certification required

Responsibilities

• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type and rate.
• Explain guarantee, rate, and cancellation policies to callers.
• Input and access data in reservation system and follow escalation procedures for guest concerns.

Education

High school diploma or GED equivalent

Job description

The Ritz-Carlton Hotel Company, L.L.C. is seeking a Reservations professional in Dubai, United Arab Emirates. This full-time, non-management position handles reservation requests by phone, fax, or mail, confirms room types, rates, and policies, and documents special requests.

The role emphasizes exceptional guest service and adherence to The Ritz-Carlton Gold Standards. Located at Al Mamsha Street, Jumeirah Beach Residences, Dubai; the role entails speaking clearly, maintaining confidentiality,