Luxury Reservations Specialist

InterContinental Hotels Group; Abu Dhabi; Sur place; AED 50 000 - 78 000; Plein temps

Résumé du poste

InterContinental Fujairah Resort is seeking a Reservation Agent to handle guest reservations and enquiries, ensuring accurate and efficient booking processes while delivering friendly, professional service. You will assist guests with room availability, rates, and booking requirements, supporting occupancy and revenue objectives in line with hotel standards.

Ideal candidates have a Diploma or degree in Hospitality Management, 1–2 years in Reservations or Front Office, knowledge of PMS (Opera),

Qualifications

• Diploma or degree in Hospitality Management, Tourism, or related field.
• 1–2 years’ experience in Reservations, Front Office, or a similar hotel role.
• Knowledge of hotel reservation systems / PMS (Opera) is an advantage.
• Familiarity with online booking channels (OTA, GDS, website reservations).
• Good communication skills in English; additional languages are an advantage.
• Good computer skills (MS Office – Word, Excel, Email).
• Strong attention to detail and accuracy in handling bookings.
• Ability to work under pressure in a fast-paced environment.

Responsabilités

• Sell the hotel products and services using up-selling and suggestive selling techniques
• Promote the Hotel’s (and IHG generally) products and services
• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Develop and maintain a regular pattern of calls by adhering to Signature Mystery Shopping standards
• Execute up selling techniques which increase reservation sales and conversion of business
• Record and process reservations made by phone/fax/email with accurate VIP status and billing information
• Accept wait list reservations
• Ensure that reservation telephones are attended at all times during scheduled hours and the team is complying with the set standards of salutations and telephone etiquette
• Ensure that quality of reservation is maintained in terms of guest details, outlet bookings etc
• Ensure that the minimum response time is maintained for all reservation requests. Instant update on detailed information in PMS and reservation system to maintain Guest Satisfaction

Connaissances

Customer service

Communication

Attention to detail

MS Office

Upselling techniques

Formation

Diploma/degree in Hospitality Management

Outils

Opera PMS

OTA/GDS knowledge

Description du poste

InterContinental Fujairah Resort is seeking a Reservation Agent to handle guest reservations and enquiries, ensuring accurate and efficient booking processes while delivering friendly, professional service. You will assist guests with room availability, rates, and booking requirements, supporting occupancy and revenue objectives in line with hotel standards.

Ideal candidates have a Diploma or degree in Hospitality Management, 1–2 years in Reservations or Front Office, knowledge of PMS (Opera),