Luxury Reservations & Guest Experience Specialist

Paramount Hotel Dubai; Dubai; Presencial; AED 67.000 - 100.000; Jornada completa

Descripción de la vacante

Paramount Hotels Dubai is seeking a reservations professional to manage high volumes of sales and service queries via phone, fax, and email. You will check requirements, make bookings, and issue confirmations while upholding SOPs and delivering outstanding guest service.

The ideal candidate has at least 1 year in luxury hotel reservations, familiarity with Opera PMS, and strong communication skills within a multicultural environment.

Formación

• Minimum 1 year of Reservations experience in a luxury 5-star hotel.
• Experience working in a multicultural environment.
• Knowledge of Opera PMS is required.
• Proficient in Microsoft Office applications.
• Bachelor's degree in Business Administration or related field preferred.
• Strong communication and interpersonal skills.

Responsabilidades

• Handle high volumes of sales and service queries via phone, fax, and email.
• Represent the company by following standard operating procedures.
• Proactively upsell all products and services within the property.
• Make reservations based on customers' requirements.
• Assist guests with amendments or cancellations to reservations.
• Prepare letters of confirmation for bookings.
• Maximize sales and provide excellent customer service.
• Perform related tasks such as filing, handling complaints, and updating reports.

Conocimientos

Communication skills

Interpersonal skills

Educación

Bachelor's degree in Business Administration

Herramientas

Opera PMS

Microsoft Office

Descripción del empleo

Paramount Hotels Dubai is seeking a reservations professional to manage high volumes of sales and service queries via phone, fax, and email. You will check requirements, make bookings, and issue confirmations while upholding SOPs and delivering outstanding guest service.

The ideal candidate has at least 1 year in luxury hotel reservations, familiarity with Opera PMS, and strong communication skills within a multicultural environment.