Luxury Reservations Sales Agent | Upsell & Guest Experience

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

One&Only One Zaabeel in Dubai seeks a confident Reservations Sales Agent to deliver a seamless guest booking experience while maximizing revenue across rooms and dining.

You will manage reservations by phone and email, upsell and cross-sell with Forbes-level service, process bookings for individuals, corporate partners, travel agencies and VIP requests, and collaborate with internal teams to support guest satisfaction.

Qualifications

• 1–2 years in luxury reservations or call-center.
• Excellent verbal and written communication.
• Strong attention to detail with ability to manage multiple priorities.
• Proficient in Microsoft Office and reservation systems such as PMS or Synxis.
• Commercial awareness with a sales-driven mindset.
• Flexible, reliable and consistently professional.

Responsibilities

• Manage reservations via phone and email with professionalism.
• Upsell and cross-sell to maximize revenue across rooms and dining.
• Process bookings for individuals, corporate partners, travel agencies and VIP requests.
• Collaborate with internal teams to support guest satisfaction and departmental targets.

Skills

Excellent verbal and written com

Attention to detail

Sales-minded upselling

Multitasking

Tools

Microsoft Office

PMS or Synxis

Job description

One&Only One Zaabeel in Dubai seeks a confident Reservations Sales Agent to deliver a seamless guest booking experience while maximizing revenue across rooms and dining.

You will manage reservations by phone and email, upsell and cross-sell with Forbes-level service, process bookings for individuals, corporate partners, travel agencies and VIP requests, and collaborate with internal teams to support guest satisfaction.