Agent, Reservations

Kerzner International; Dubai; On-site; AED 100,440 - 167,400; Full time

Job summary

Kerzner International, Dubai-based luxury hospitality group, seeks a confident Reservations Sales Agent for One&Only One Zaabeel. You will manage reservations via phone and email, and actively upsell rooms and dining to maximize revenue while upholding Forbes-level service standards.

Ideal candidate has 1–2 years in luxury reservations or call centers, excellent communication, and a sales-driven mindset. Arabic language skills are highly regarded, with proficiency in MS Office and PMS/Synxis

Qualifications

• 1–2 years in reservations or call center in luxury hospitality.
• Fluent English; Arabic language skills preferred.
• Proficiency in MS Office and reservation systems.
• Sales-driven mindset with commercial awareness.

Responsibilities

• Handle reservations by phone and email with accuracy and professionalism.
• Upsell and cross-sell to maximize revenue opportunities.
• Process bookings for individuals, corporate partners, and VIP requests.
• Coordinate with rate structures and contractual agreements.

Skills

Arabic language

Fluent English

Communication skills

Sales mindset

Multitasking

Tools

PMS/Synxis

MS Office

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

We are seeking a confident and service driven Reservations Sales Agent to join the team at One and Only One Zaabeel. This role is central to delivering a seamless guest booking experience while maximizing revenue opportunities across rooms and dining.

You will manage reservations through phone and email, ensuring all enquiries are handled with accuracy, efficiency, and a high level of professionalism. A key focus of the role is to actively sell through effective upselling and cross selling, while maintaining Forbes level service standards at every touchpoint. You will process bookings for individual guests, corporate partners, travel agencies, and VIP requests, ensuring alignment with rate structures and contractual agreements.

Success in this role requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast paced environment. You will work closely with internal teams to support guest satisfaction and contribute to overall departmental performance targets.

Requirements

• Minimum 1 to 2 years experience in a similar reservations or call center role within a luxury hospitality environment
• Strong verbal and written communication skills. Fluency in Arabic is highly regarded.
• Proficiency in Microsoft Office and reservation systems such as PMS or Synxis
• Commercial awareness with a sales driven mindset
• Flexibility, reliability, and a consistently professional approach

This is an opportunity to be part of a dynamic luxury brand where service excellence, precision, and genuine guest care are at the heart of everything we do.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.