Luxury Night Operations & Guest Services Leader

Rixos Hotels; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

Rixos Al Mairid invites applications for a skilled Night Manager to lead the overnight team and oversee Front Office operations at the luxury Dubai property.

In this role you will supervise night staff, ensure security and accurate nightly reporting, greet VIP guests, manage escalations, and coordinate with day staff to ensure seamless check-in and check-out while maintaining exceptional guest satisfaction.

Qualifications

• Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field.
• Minimum 2–3 years of experience in a similar Night Manager or Front Office supervisory role within a luxury hotel.
• Strong knowledge of Front Office operations, night auditing, guest relations, and hotel procedures.
• Excellent communication skills and proficiency in hotel property management systems (PMS).

Responsibilities

• Night Operations: Supervise all departments during night hours.
• Safety & Security: Monitor property security and manage emergency situations.
• Reporting: Prepare nightly reports and handover notes for day staff.
• Staff Support: Assist and support overnight staff in completing tasks.
• Escalations: Act as the first point of contact for guest concerns and resolve them urgently.
• Documentation: Record all complaints and incidents for next-day follow-up.
• VIP Greeting: Welcome VIP guests, escort to rooms, and maintain rapport throughout stay.
• Front Office oversight: Supervise front desk, telephone, concierge, and bell staff.
• Policy Adherence: Ensure compliance with front office policies and guest assistance.
• Night Audit Oversight: Maintain auditing and admin functions of the night team.

Skills

Front Office operations

Night auditing

Guest relations

Leadership

Communication skills

Education

Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field

Tools

PMS (Property Management System)

Job description

Rixos Al Mairid invites applications for a skilled Night Manager to lead the overnight team and oversee Front Office operations at the luxury Dubai property.

In this role you will supervise night staff, ensure security and accurate nightly reporting, greet VIP guests, manage escalations, and coordinate with day staff to ensure seamless check-in and check-out while maintaining exceptional guest satisfaction.