Duty Manager - Guest Experience Lead (Flexible Shifts)

Rixos Hotels; Dubai; On-site; AED 134,000 - 246,000; Full time

Job summary

Rixos Al Mairid in Dubai, United Arab Emirates, seeks a proactive Duty Manager to oversee daily hotel operations, ensure guest satisfaction, and act as the property representative in the absence of senior management.

The role focuses on supervising shifts, addressing guest concerns, coordinating with department heads, and handling incidents to maintain luxury service standards. This position requires leadership, excellent communication, and flexibility to work weekends and holidays.

Qualifications

• Minimum 2-3 years of experience as a Duty Manager or in a similar Front Office supervisory role, preferably in a luxury hotel.
• Bachelor's degree or diploma in Hospitality Management, Hotel Management, or a related field.
• Strong leadership, problem-solving, guest relations, and complaint-handling skills.
• Excellent communication and interpersonal skills, with proficiency in hotel property management systems (PMS).
• Ability to work flexible shifts, including weekends and public holidays.

Responsibilities

• Operational Oversight: Supervise hotel departments during assigned shifts.
• Guest Relations: Address and resolve guest concerns and service requests.
• Coordination: Liaise with department heads to ensure seamless service.
• Incident Management: Respond to emergencies and document incidents.
• Reporting: Compile shift reports and communicate key updates to management.

Skills

Leadership

Problem-solving

Guest relations

Complaint handling

Communication

Interpersonal skills

Education

Bachelor's in Hospitality Management

Tools

PMS

Job description

Rixos Al Mairid in Dubai, United Arab Emirates, seeks a proactive Duty Manager to oversee daily hotel operations, ensure guest satisfaction, and act as the property representative in the absence of senior management.

The role focuses on supervising shifts, addressing guest concerns, coordinating with department heads, and handling incidents to maintain luxury service standards. This position requires leadership, excellent communication, and flexibility to work weekends and holidays.