Duty Manager

Ennismore; Ras Al Khaimah; On-site; AED 120,000 - 180,000; Full time

Job summary

Rixos Al Mairid is seeking a proactive Duty Manager to oversee daily hotel operations, ensure guest satisfaction, and resolve issues promptly.

The role acts as the property representative in the absence of senior management, requiring strong leadership, guest relations, and coordination with department heads to maintain seamless service across the hotel.

Qualifications

• Minimum 2–3 years of experience in a Duty Manager or front office supervisory role in luxury hotels.
• Bachelor’s degree or diploma in Hospitality/Hotel Management.
• Strong leadership, guest relations, and problem-solving skills.
• Excellent communication and proficiency with hotel PMS systems.
• Ability to work flexible shifts, including weekends and public holidays.

Responsibilities

• Oversee daily hotel operations and ensure guest satisfaction.
• Address guest concerns and resolve service requests promptly.
• Coordinate with department heads to ensure seamless service.
• Document incidents and prepare shift reports for management.

Skills

Leadership

Guest relations

Problem solving

Communication

PMS proficiency

Shift flexibility

Education

Bachelor's degree in Hospitality Management

Diploma in Hotel Management

Tools

PMS

Job description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Rixos Al Mairid is seeking a proactive Duty Manager to oversee daily hotel operations, ensure guest satisfaction, and resolve issues promptly. The role acts as the property representative in the absence of senior management..

Key Responsibilities

Key Responsibilities:

• Guest Relations: Address and resolve guest concerns and service requests.
• Coordination: Liaise with department heads to ensure seamless service.
• Incident Management: Respond to emergencies and document incidents.
• Reporting: Compile shift reports and communicate key updates to management.

Qualifications

Minimum 2–3 years of experience as a Duty Manager or in a similar Front Office supervisory role, preferably in a luxury hotel.

Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field.

Strong leadership, problem-solving, guest relations, and complaint-handling skills.

Excellent communication and interpersonal skills, with proficiency in hotel property management systems (PMS).

Ability to work flexible shifts, including weekends and public holidays.