Luxury Lobby Lounge Team Lead – Al Samar

Jumeirah; Dubai; On-site; AED 180,000 - 280,000; Full time

Benefits offered by this job

Colleague discounts on food, beverage,

Shared accommodation

Healthcare and life insurance

Paid annual leave and flights home

Learning & Development programmes

Internal mobility within global сети

Job summary

Jumeirah is seeking a Team Lead for the Al Samar Lobby Lounge at Mina Al Salam to oversee daily operations, motivate the team, and ensure guests receive professional, discreet service. The role requires teamwork across departments and a track record in international hospitality.

The ideal candidate will hold a Hospitality Diploma or Degree and be proficient with MS Office and Opera (Cloud). Experience in a multinational environment and strong cultural awareness are essential for success in this

Qualifications

• Diploma or degree in hospitality.
• Proficiency in MS Office and Opera (Cloud).
• Experience in international hospitality and understanding of cultural differences.

Responsibilities

• Oversee day-to-day activities, motivate and guide the team to achieve goals.
• Develop and implement timelines, delegate tasks, and brief staff on duties across various departments.
• Ensure personnel, clients, and guests are greeted and attended professionally and discreetly.
• Compile duty rosters and advise on changes as necessary.
• Prepare reports and maintain appropriate filing systems.
• Manage stock, inventories, vendor directories, and contract agreements.
• Address guest enquiries and complaints professionally, recording relevant details and notifying the supervisor.

Skills

Cultural awareness

Guest service

Education

Diploma/Degree in Hospitality Industry

Tools

MS Office

Opera Cloud

Job description

Jumeirah is seeking a Team Lead for the Al Samar Lobby Lounge at Mina Al Salam to oversee daily operations, motivate the team, and ensure guests receive professional, discreet service. The role requires teamwork across departments and a track record in international hospitality.

The ideal candidate will hold a Hospitality Diploma or Degree and be proficient with MS Office and Opera (Cloud). Experience in a multinational environment and strong cultural awareness are essential for success in this