Team Lead - Al Samar Lobby Lounge - Jumeirah Mina Al Salam

Jumeirah; Dubai; On-site; AED 180,000 - 280,000; Full time

Benefits offered by this job

Colleague discounts on food, beverage,

Shared accommodation

Healthcare and life insurance

Paid annual leave and flights home

Learning & Development programmes

Internal mobility within global сети

Job summary

Jumeirah is seeking a Team Lead for the Al Samar Lobby Lounge at Mina Al Salam to oversee daily operations, motivate the team, and ensure guests receive professional, discreet service. The role requires teamwork across departments and a track record in international hospitality.

The ideal candidate will hold a Hospitality Diploma or Degree and be proficient with MS Office and Opera (Cloud). Experience in a multinational environment and strong cultural awareness are essential for success in this

Qualifications

• Diploma or degree in hospitality.
• Proficiency in MS Office and Opera (Cloud).
• Experience in international hospitality and understanding of cultural differences.

Responsibilities

• Oversee day-to-day activities, motivate and guide the team to achieve goals.
• Develop and implement timelines, delegate tasks, and brief staff on duties across various departments.
• Ensure personnel, clients, and guests are greeted and attended professionally and discreetly.
• Compile duty rosters and advise on changes as necessary.
• Prepare reports and maintain appropriate filing systems.
• Manage stock, inventories, vendor directories, and contract agreements.
• Address guest enquiries and complaints professionally, recording relevant details and notifying the supervisor.

Skills

Cultural awareness

Guest service

Education

Diploma/Degree in Hospitality Industry

Tools

MS Office

Opera Cloud

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Madinat Jumeirah

Set along a two-kilometer stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Team Lead - Al Samar Lobby Lounge tojoin Jumeirah Mina Al Salam

The main duties and responsibilities of this role include:

• Oversee day-to-day activities, motivate and guide the team to achieve goals, and lead by example with compassion, honesty, and integrity.
• Develop and implement timelines, delegate tasks, and brief staff on duties across various departments.
• Ensure personnel, clients, and guests are greeted and attended professionally and discreetly.
• Compile duty rosters and advise on changes as necessary.
• Prepare reports and maintain appropriate filing systems.
• Manage stock, inventories, vendor directories, and contract agreements.
• Address guest enquiries and complaints professionally, recording relevant details and notifying the supervisor.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Diploma/Degree in Hospitality Industry
• Strong knowledge of Microsoft Office products and Opera (Cloud).
• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone
• 2 - 3 years of experience, preferably with an international hospitality company

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)