Luxury Lobby Concierge and Guest Experience Ambassador

Rixos Hotels Gulf; Al Kasir; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Duty meals

Medical insurance

Vacation tickets

Job summary

Rixos Marina Abu Dhabi is seeking a Guest Services Agent to warmly welcome guests, assist with inquiries, and provide local recommendations in the hotel lobby. You will anticipate needs, coordinate transportation and reservations, escort VIP guests when required, and help promote hotel facilities while delivering memorable service in a fast-paced environment.

This role requires prior guest service experience, a professional presentation, and strong communication and teamwork to ensure

Qualifications

• Previous guest service experience is required.
• Professional presentation is essential.
• Outstanding guest services skills and strong verbal communication.
• Strong interpersonal and problem-solving abilities.
• Reliable, highly responsible, and able to work under pressure.

Responsibilities

• Welcome guests with warmth and professionalism at arrival and departure.
• Serve as lobby contact for inquiries, directions and local information.
• Anticipate guest needs and provide personalized service.
• Escort VIPs and special guests when required.
• Maintain a visible lobby presence to engage guests.
• Assist with transportation, reservations, and other requests.
• Support service recovery with timely resolutions.
• Promote hotel facilities and events.

Skills

Guest service

Presentation

Verbal communication

Interpersonal skills

Reliability

Under pressure

Team player

Guest needs

Job description

Rixos Marina Abu Dhabi is seeking a Guest Services Agent to warmly welcome guests, assist with inquiries, and provide local recommendations in the hotel lobby. You will anticipate needs, coordinate transportation and reservations, escort VIP guests when required, and help promote hotel facilities while delivering memorable service in a fast-paced environment.

This role requires prior guest service experience, a professional presentation, and strong communication and teamwork to ensure