Guest Experience Concierge - Luxury Lobby

Rixos Hotels; Abu Dhabi; On-site; AED 89,000 - 123,000; Full time

Benefits offered by this job

Duty meals provided

Vacation tickets

Medical insurance

Job summary

Rixos Marina Abu Dhabi is seeking a Guest Service professional to welcome guests with warmth and professionalism, serving as the first point of contact in the lobby and assisting with inquiries and local recommendations.

The role requires outstanding guest service skills, strong communication, and the ability to work calmly under pressure in a fast-paced luxury environment. A collaborative, team-oriented mindset is essential.

Qualifications

• Prior guest service experience required.
• Professional presentation is essential.
• Excellent guest service and verbal communication.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable.
• Ability to work under pressure in a fast-paced environment.
• Team player with calm, courteous guest focus.

Responsibilities

• Welcome guests with warmth and professionalism at arrival and departure.
• Act as lobby contact, assisting guests with inquiries and local recommendations.
• Anticipate guest needs and provide personalized service.
• Escort VIPs, long-stay guests, and special occasion guests when required.
• Maintain visible lobby presence to engage with guests.
• Assist with transportation, restaurant reservations, and other requests.
• Support service recovery and timely resolution of concerns.
• Promote hotel facilities, services, dining, wellness and events.

Skills

Guest service

Presentation

Communication skills

Interpersonal skills

Reliability

Teamwork

Pressure handling

Customer focus

Job description

Rixos Marina Abu Dhabi is seeking a Guest Service professional to welcome guests with warmth and professionalism, serving as the first point of contact in the lobby and assisting with inquiries and local recommendations.

The role requires outstanding guest service skills, strong communication, and the ability to work calmly under pressure in a fast-paced luxury environment. A collaborative, team-oriented mindset is essential.