Luxury Lobby Ambassador: VIP Guest Experience

ENNISMORE; Abu Dhabi; Presencial; AED 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Duty meals

Coffee breaks

Vacation tickets

Medical insurance

Resumo da oferta

ENNISMORE at Rixos Marina Abu Dhabi, a luxury hotel delivering authentic Turkish hospitality, seeks a guest services professional to greet guests with warmth and professionalism. You will be the first point of contact in the lobby, assisting guests with inquiries, directions, hotel information and local recommendations.

Responsibilities include escorting VIPs and long-stay guests, coordinating transportation and restaurant reservations, and promoting hotel facilities and events.

Qualificações

• Previous guest service experience
• Professional presentation
• Outstanding guest services skills and sophisticated verbal communication
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast-paced environment
• Team player with calm, courteous demeanor

Responsabilidades

• Welcome guests with warmth and professionalism upon arrival and departure.
• Escort VIPs, long-stay guests and special occasion guests when required.
• Maintain a visible presence in the lobby and public areas to proactively engage with guests.
• Assist guests with transportation arrangements, restaurant reservations and other requests.
• Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution.
• Promote hotel facilities, services, dining outlets, wellness offerings and special events.

Conhecimentos

Guest services

Communication

Hospitality

Problem solving

Teamwork

Descrição da oferta de emprego

ENNISMORE at Rixos Marina Abu Dhabi, a luxury hotel delivering authentic Turkish hospitality, seeks a guest services professional to greet guests with warmth and professionalism. You will be the first point of contact in the lobby, assisting guests with inquiries, directions, hotel information and local recommendations.

Responsibilities include escorting VIPs and long-stay guests, coordinating transportation and restaurant reservations, and promoting hotel facilities and events.