Luxury Housekeeping Runner: Guest Requests & Room Deliveries

Mandarin Oriental Hotel Group; Dubai; On-site; AED 39,000 - 56,000; Full time

Job summary

Mandarin Oriental Downtown Dubai is seeking a Housekeeping Runner to support stores receiving, stock storage, and timely guest supply deliveries in guest rooms such as Extra Bed and Baby Cot, while maintaining the highest Mandarin Oriental standards.

The role requires good communication skills, the ability to handle heavy loads, and previous housekeeping experience in luxury hotels; Middle East experience is an advantage.

Qualifications

• Senior High School Diploma or equivalent; vocational diploma in hospitality is an advantage.
• Minimum 1 year experience in a luxury hotel environment.
• 1 year housekeeping experience in luxury hotels; Middle East experience is an advantage.
• Prior experience with HotSOS is an advantage.

Responsibilities

• Ensure all the special guest requests are delivered in a timely manner with proper presentation and standard as demonstrated by Housekeeping supervisory colleagues during initial training.
• All the guest requests are written in check list stating from whom request received time of receiving and what time it was given and guest feedback if guest present
• Offer assistance to guests when requested or needed
• All requests delivery should comply with Mandarin Oriental Downtown Dubai Forbes LQA LRA LQE standards
• Issue store items from Housekeeping stores and to ensure all stores are neatly arranged and maintained according to FLHSS & E standards
• Remove all soiled linens and towels from the pantry and handover to Linen Runner or dispose it Linen Chute

Skills

Communication skills

Heavy lifting

Guest request handling

Education

Senior high school diploma or equivalent

Vocational diploma in hospitality

Tools

HotSOS

Job description

Mandarin Oriental Downtown Dubai is seeking a Housekeeping Runner to support stores receiving, stock storage, and timely guest supply deliveries in guest rooms such as Extra Bed and Baby Cot, while maintaining the highest Mandarin Oriental standards.

The role requires good communication skills, the ability to handle heavy loads, and previous housekeeping experience in luxury hotels; Middle East experience is an advantage.