Housekeeping Runner

Mandarin Oriental Group; Dubai; On-site; AED 45,000 - 71,000; Full time

Benefits offered by this job

Learning & Development

MOstay programme

Health & Wellness

Duty meals

Staff transportation

Competitive salary

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Housekeeping Runner to join our team. The role involves handling housekeeping stores, stock receiving, and timely guest services with adherence to Mandarin Oriental standards.

The candidate should have at least 1 year of luxury hotel housekeeping experience, a Senior High School Diploma or equivalent, and ideally a Vocational Diploma in Hospitality; Middle East experience and HotSOS familiarity are advantages. Dubai-based on-site position.

Qualifications

• Requires Senior High School Diploma or equivalent (education).
• Vocational Diploma in Hospitality is an advantage.
• Minimum 1 year experience in a luxury hotel environment.
• Minimum 1 year housekeeping experience in luxury hotels.
• Middle East experience is an advantage.
• Prior experience with HotSOS is an advantage.

Responsibilities

• Ensure guest requests are delivered timely with proper presentation and accordance to standards.
• Maintain a checklist of requests including requester, time received, time delivered, and guest feedback.
• Offer assistance to guests when requested or needed.
• Ensure all deliveries comply with Mandarin Oriental Downtown Dubai standards (Forbes, LQA, LRA, LQE).
• Issue items from housekeeping stores and keep stores neatly arranged per FLHSS&E standards.
• Remove soiled linens/towels from pantry and handover to Linen Runner or dispose via Linen Chute.

Skills

Good communication

Lift heavy loads

Education

Senior High School Diploma or equivalent

Vocational Diploma in Hospitality

Tools

HotSOS

Job description

Mandarin Oriental Downtown, Dubai is looking for a Housekeeping Runner to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design‑led living with panoramic views across the Dubai skyline.

The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavilion Dubai by Yannick Alléno, and a street‑level urban eatery.

Additional features include a rooftop helipad, a two‑story spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Housekeeping in Dubai, Housekeeping Runner is responsible for Housekeeping Stores, receiving the stock, storing in ideal place, notify Supervisor of low stock levels. Floor Pantries maintenance, refilling of guest supplies and making deliveries in guest rooms such as Extra Bed , Baby Cot in a timely manner with the highest quality along with Mandarin Oriental Standards. Must have a good communications skill as well as the ability to pull and push heavy loads etc.

As a Housekeeping Runner, you will beresponsiblefor the following duties:

• Ensure all the special guest requests are delivered in a timely manner with proper presentation and standard as demonstrated by Housekeeping supervisory colleagues during initial training
• All the guest requests are written in check list stating, from whom request received, time of receiving and what time it was given and guest feedback if guest present
• Offer assistance to guests when requested or needed
• All requests delivery should comply with Mandarin Oriental Downtown Dubai, Forbes , LQA , LRA ,LQE standards
• Issue store items from Housekeeping stores and to ensure all stores are neatly arranged and maintained according to FLHSS&E standards
• Remove all soiled linens and towels from the pantry and handover to Linen Runner or dispose it Linen Chute.

As a Housekeeping Runner, weexpectfrom you:

• Senior High School Diploma or equivalent.
• Vocational Diploma in Hospitality related subject is an advantage.
• Minimum 1 year experience working in a luxury hotel environment.
• A minimum of 1 year Housekeeping experience in luxury hotels
• Middle East experience is an advantage.
• Prior experience with HotSOS is an advantage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle‑free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well‑being and stability.

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