Global Luxury Reservations Agent — Upsell & Delight Guests

Dubai Holding LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Supportive work environment

Colleague discounts on food and hotel stays

Comprehensive healthcare

Paid annual leave

Performance-based incentives

Company-provided accommodation

Job summary

A luxury hospitality group is hiring a Reservations Agent for their Global Contact Centre. The role involves promoting Jumeirah properties and managing customer reservations. Ideal candidates will have solid experience in room reservations, be fluent in English, and are preferred to know additional languages. Successful applicants will enjoy a vibrant work environment, excellent benefits including shared accommodation, comprehensive healthcare, and a competitive tax-free salary paid in UAE Dirhams.

Qualifications

• Solid room reservations experience, preferably in a luxury environment.
• Fluent in an additional language like Russian or Arabic is desirable.
• Strong communication skills across email and telephone.

Responsibilities

• Represent Jumeirah brand and promote business values.
• Manage reservation tasks and update customer data.
• Stay updated and ensure quality of reservations.

Skills

Fluent in English

PMS systems knowledge

Teamwork

Flexibility

Tools

Opera Cloud

MS Office

Job description

A luxury hospitality group is hiring a Reservations Agent for their Global Contact Centre. The role involves promoting Jumeirah properties and managing customer reservations. Ideal candidates will have solid experience in room reservations, be fluent in English, and are preferred to know additional languages. Successful applicants will enjoy a vibrant work environment, excellent benefits including shared accommodation, comprehensive healthcare, and a competitive tax-free salary paid in UAE Dirhams.