Luxury Hotel Rooms Orchestrator

Minor Food Holding Co., Ltd.; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Minor Food Holding Co., Ltd. is seeking a Rooms Controller at Dukes The Palm Dubai Hotel to ensure optimal room inventory and guest satisfaction. You will collaborate with Front Office, Housekeeping, Reservations, and Revenue to maintain a seamless operation in a luxury setting.

The role requires proven Rooms Controller experience, Opera system proficiency, and strong communication skills to manage guest preferences and group arrivals efficiently.

Qualifications

• Proven work experience as a Rooms Controller.
• Opera experience.
• Active listening and effective communication skills.
• Flexibility to work in shifts.
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.

Responsibilities

• Reviewing upcoming arrivals, departures, occupancy and room inventory to support effective daily planning.
• Pre-assigning rooms based on guest preferences, room availability, operational requirements and special requests.
• Reviewing guest profiles and reservations to ensure information, preferences, arrival times and special requests are accurately updated.
• Preparing for group arrivals by reviewing group requirements, rooming lists, billing instructions and special arrangements.
• Coordinating room readiness with Housekeeping and Engineering, including out-of-order and out-of-service rooms.
• Monitoring room availability and balancing room categories to maximize occupancy while protecting the guest experience.
• Identifying potential room inventory challenges or overbooking situations and escalating them to the relevant leaders.
• Ensuring room assignments, payment instructions, routing details and reservation notes are accurate before arrival.
• Reviewing traces, alerts and outstanding guest requests and following up with the relevant departments.
• Supporting Front Office operations with room moves, late check-outs, early arrivals and changes to existing reservations.
• Working closely with other departments to ensure the smooth flow of daily hotel operations.

Skills

Active listening

Effective communication

Flexibility to work in shifts

Strong organizational and multitasking

Tools

Opera

Job description

Minor Food Holding Co., Ltd. is seeking a Rooms Controller at Dukes The Palm Dubai Hotel to ensure optimal room inventory and guest satisfaction. You will collaborate with Front Office, Housekeeping, Reservations, and Revenue to maintain a seamless operation in a luxury setting.

The role requires proven Rooms Controller experience, Opera system proficiency, and strong communication skills to manage guest preferences and group arrivals efficiently.