Rooms Controller

Minor Food Holding Co., Ltd.; Dubai; Presencial; AED 89.000 - 134.000; Jornada completa

Descripción de la vacante

Minor Food Holding Co., Ltd. is seeking a Rooms Controller at Dukes The Palm Dubai Hotel to ensure optimal room inventory and guest satisfaction. You will collaborate with Front Office, Housekeeping, Reservations, and Revenue to maintain a seamless operation in a luxury setting.

The role requires proven Rooms Controller experience, Opera system proficiency, and strong communication skills to manage guest preferences and group arrivals efficiently.

Formación

• Proven work experience as a Rooms Controller.
• Opera experience.
• Active listening and effective communication skills.
• Flexibility to work in shifts.
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.

Responsabilidades

• Reviewing upcoming arrivals, departures, occupancy and room inventory to support effective daily planning.
• Pre-assigning rooms based on guest preferences, room availability, operational requirements and special requests.
• Reviewing guest profiles and reservations to ensure information, preferences, arrival times and special requests are accurately updated.
• Preparing for group arrivals by reviewing group requirements, rooming lists, billing instructions and special arrangements.
• Coordinating room readiness with Housekeeping and Engineering, including out-of-order and out-of-service rooms.
• Monitoring room availability and balancing room categories to maximize occupancy while protecting the guest experience.
• Identifying potential room inventory challenges or overbooking situations and escalating them to the relevant leaders.
• Ensuring room assignments, payment instructions, routing details and reservation notes are accurate before arrival.
• Reviewing traces, alerts and outstanding guest requests and following up with the relevant departments.
• Supporting Front Office operations with room moves, late check-outs, early arrivals and changes to existing reservations.
• Working closely with other departments to ensure the smooth flow of daily hotel operations.

Conocimientos

Active listening

Effective communication

Flexibility to work in shifts

Strong organizational and multitasking

Herramientas

Opera

Descripción del empleo

Job Location

Dukes The Palm Dubai Hotel

Inspired by the spirit of Parisian boulevard cafés and the original Colbert bistro, the Colbert Collection is united not by style or geography, but by a shared sensibility. These are places where culture, conversation and culinary rituals naturally converge, shaped by the rhythm of the destinations they call home.

Daringly distinct and defined by its own immutable character, each hotel in the collection captures something elusive yet unforgettable: moments that stir emotion, awaken curiosity, and remain with you long after you depart. If you are drawn to hospitality with soul and substance, the Colbert Collection is your kind of place.

Rooms Controller

As a Rooms Controller , you will work closely with Front Office, Housekeeping, Reservations, Revenue, Engineering, and other departments to ensure room inventory is optimized, guest preferences are anticipated, and operational requirements are communicated effectively.

• Reviewing upcoming arrivals, departures, occupancy and room inventory to support effective daily planning.
• Pre-assigning rooms based on guest preferences, room availability, operational requirements and special requests.
• Reviewing guest profiles and reservations to ensure information, preferences, arrival times and special requests are accurately updated.
• Preparing for group arrivals by reviewing group requirements, rooming lists, billing instructions and special arrangements.
• Coordinating room readiness with Housekeeping and Engineering, including out-of-order and out-of-service rooms.
• Monitoring room availability and balancing room categories to maximize occupancy while protecting the guest experience.
• Identifying potential room inventory challenges or overbooking situations and escalating them to the relevant leaders.
• Ensuring room assignments, payment instructions, routing details and reservation notes are accurate before arrival.
• Reviewing traces, alerts and outstanding guest requests and following up with the relevant departments.
• Supporting Front Office operations with room moves, late check-outs, early arrivals and changes to existing reservations.
• Working closely with other departments to ensure the smooth flow of daily hotel operations.

Experience

• Previous experience in a large hotel with at least 500 keys in a luxury property required
• Pre-opening experience is an advantage

Requirement

• Proven work experience as a Rooms Controller
• Opera experience
• Active listening and effective communication skills
• Flexibility to work in shifts
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment