Luxury Cluster Reservations – Dubai Palm

Minor Food Holding Co., Ltd.; Dubai; Presencial; AED 89.000 - 134.000; Jornada completa

Descripción de la vacante

Minor Food Holding Co., Ltd. in Dubai is seeking a dynamic Cluster Reservation Agent to support reservations operations for NH Collection Dubai The Palm and DUKES The Palm, Dubai Hotel.

The successful candidate will handle enquiries, bookings and guest communications with a focus on accuracy and guest satisfaction. You will maximize revenue through upselling, coordinate with multiple departments to ensure a seamless guest experience, and maintain precise guest profiles across both properties.

Formación

• Experience in Reservations, Front Office or Guest Services in hospitality.
• Hospitality in 4- or 5-star hotel environment is an advantage.
• Knowledge of hotel reservation/PMS systems and online booking platforms.
• Excellent verbal and written English communication.
• Strong attention to detail and organizational skills.
• Guest-focused with upselling abilities and multitasking capability.

Responsabilidades

• Handle room reservation enquiries via telephone, email, online channels and OTAs.
• Process new bookings, amendments, cancellations and special requests.
• Provide guests with information on room types, rates, packages and hotel facilities.
• Maximize revenue opportunities through upselling and cross-selling.
• Ensure reservation details and guest profiles are accurately recorded in the system.
• Coordinate with Front Office, Revenue, Sales, Finance and other departments for a seamless experience.
• Respond promptly to guest and partner enquiries and follow brand policies and data confidentiality.
• Support both cluster properties according to operational needs.
• Handle reservations from direct guests, corporate accounts and travel agents.

Conocimientos

Reservations

Front Office

Guest Services

Upselling

Herramientas

PMS systems

Online booking platforms

Descripción del empleo

Minor Food Holding Co., Ltd. in Dubai is seeking a dynamic Cluster Reservation Agent to support reservations operations for NH Collection Dubai The Palm and DUKES The Palm, Dubai Hotel.

The successful candidate will handle enquiries, bookings and guest communications with a focus on accuracy and guest satisfaction. You will maximize revenue through upselling, coordinate with multiple departments to ensure a seamless guest experience, and maintain precise guest profiles across both properties.